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Neighbourgood Sutter Mansion

5.0 star property
Relax by the lobby fireplace or recharge at the fitness center in this well-appointed hotel, the perfect San Francisco base.

Choose dates to view prices

The Mansion on Sutter, near Lombard Street and the Palace of Fine Arts, features a cozy lobby fireplace for guests to gather after exploring. A 24-hour gym suits any schedule, and the business center plus attentive concierge services ensure visitors make the most of their stay.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available
The current price is HK$2,248
HK$2,934 total
includes taxes & fees
2 Feb - 3 Feb

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Suite with Spa Bath

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite with Spa Bath

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • 386 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with City View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite with City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Superior King Suite

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior King Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 486 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for King Suite

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

King Suite

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Executive Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 641 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Superior Queen Room

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Queen Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • 415 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite Plus

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

King Suite Plus

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • 475 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Double Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • 285 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Room

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe King Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room 2

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe King Room 2

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • 264 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium King Room

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premium King Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Royal Suite

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 1039 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • City view

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About the area

Located in Western Addition, a neighbourhood in San Francisco, Neighbourgood Sutter Mansion is in a shopping district. Lombard Street and Palace of Fine Arts are notable landmarks, and the area's natural beauty can be seen at Golden Gate Park and Alcatraz Island. Looking to enjoy an event or a match while in town? See what's going on at Oracle Park. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like whale watching. Visit our San Francisco travel guide
Map
1409 Sutter St, San Francisco, CA, 94109

What's nearby

  • Henry Moore sculptur and City Hall
    Van Ness Avenue
    2 min walk - 0.2 km
  • Lombard Street featuring flowers and a garden
    Lombard Street
    3 min drive - 1.8 km
  • CPMC Van Ness Campus
    3 min walk - 0.3 km
  • The Regency Ballroom
    3 min walk - 0.3 km
  • Great American Music Hall
    6 min walk - 0.6 km

Getting around

  • California St & Van Ness Ave Stop
    6 min walk
  • 22nd Street Station
    18 min drive
  • San Francisco International Airport (SFO)
    31 min drive

Restaurants

  • Tommy's Joynt
  • Haraz Coffee House
  • Taisho
  • The Emerald Lounge
  • Lush Lounge

About this property

Neighbourgood Sutter Mansion

Luxury hotel near Lombard Street
Located close to Pier 39 and Palace of Fine Arts, Neighbourgood Sutter Mansion provides a terrace, a 24-hour gym and a business centre.
You'll also enjoy perks such as:
  • Self-parking (surcharge), express check-out and 3 meeting rooms
  • A lift, luggage storage and a reception hall
  • Smoke-free property, a front desk safe and coffee/tea in reception
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms are individually furnished, and boast comforts, such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, Frette Italian sheets and pillowtop mattresses
  • Designer toiletries and hairdryers
  • 47-inch flat-screen TVs with cable channels
  • Heating, daily housekeeping and desks

Similar properties

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Palace Hotel, a Luxury Collection Hotel, San Francisco
  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
9.2 out of 10, Wonderful, 1,004 reviews
The price is HK$2,379
HK$2,800 total
includes taxes & fees
20 Feb - 21 Feb
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Property amenities

Parking and transport

  • Secured parking on site (USD 65 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (122 centimetre wide door)
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • Banquet hall
  • Built in 1881
  • Reception hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets are allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 39 kg per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per stay
  • A damage deposit of USD 300.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Secured self-parking fee: USD 65 per day (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Payne Mansion Hotel San Francisco
Mansion Sutter Hotel San Francisco
Payne Mansion San Francisco
Payne Mansion
Mansion Sutter Hotel
Mansion Sutter San Francisco
Mansion Sutter
Mansion on Sutter Hotel
Mansion on Sutter San Francisco
Mansion on Sutter Hotel San Francisco

Frequently asked questions

Is Neighbourgood Sutter Mansion pet-friendly?

Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 39 kg per pet. There's a fee of USD 150 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Neighbourgood Sutter Mansion?

As of 25 Jan 2026, prices found for a 1-night stay for 2 adults at Neighbourgood Sutter Mansion on 2 Feb 2026 start from HK$2,248.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Neighbourgood Sutter Mansion?

Self-parking is available for USD 65 per day. Limited spots are available.

What time is check-in at Neighbourgood Sutter Mansion?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Neighbourgood Sutter Mansion?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Where is Neighbourgood Sutter Mansion located?

Located in Western Addition, this luxury hotel is within 3 mi (5 km) of Lombard Street, Oracle Park and Pier 39. Palace of Fine Arts and Golden Gate Park are also within 3 mi (5 km). California St & Van Ness Ave Stop is 6 minutes by foot and California St & Polk St Stop is 8 minutes.

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Reviews

Neighbourgood Sutter Mansion Reviews

9.4

Exceptional

9.6

Cleanliness

9.6

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 192 out of 232 reviews
Rating 8 - Good. 20 out of 232 reviews
Rating 6 - Okay. 11 out of 232 reviews
Rating 4 - Poor. 3 out of 232 reviews
Rating 2 - Terrible. 6 out of 232 reviews

Reviews

10/10 Excellent

Yu

Liked: Cleanliness, amenities, property conditions & facilities
The service was truly 5-star, and the check-in process was seamless. We loved the room and the beautiful interior of the hotel. It made our stay feel very special.
Stayed 1 night in Dec 2025

8/10 Good

Jananne

Liked: Cleanliness, staff & service, property conditions & facilities
The Sutter Mansion is gorgeous, historic and filled with original artwork. The bed was very comfortable. We had a few issues which were quickly rectified. Service is extraordinary.
Stayed 4 nights in Dec 2025

10/10 Excellent

Kiersten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some of of the most comfortable beds/pillows/sheets I've ever slept in! Service was great, rooms are spacious.
Stayed 1 night in Sep 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully restored property with very tasteful furnishings. Staff very helpful and polite. A real pleasure to stay in. Top quality stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! The hotel is gorgeous and the staff so welcoming.
Stayed 2 nights in May 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful property and staff. The room was beautiful and the staff was very accommodating. I can only say positive things about this hotel.
Stayed 2 nights in Jul 2025

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and close to everything
Stayed 6 nights in Jun 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Place in Lower Pacific Heights

The great staff will attend to your every need. Lovely renovated property. Nice full breakfast menu. Comfortable rooms. Quiet. We will stay here whenever we are in San Francisco.
Stayed 10 nights in Aug 2025

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and comfort!
Stayed 1 night in Jun 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, staff excellent, free breakfast great.. only complaint .. we were in suite 201… the only mirrors were in the bathroom.. my cousin was in suite 205… she had several mirrors in the suite and bathroom
Stayed 4 nights in Oct 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful! The service was impeccable in every way.
Stayed 3 nights in Jun 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Neighbourgood Sutter Mansion. The room was very comfortable, surprisingly quiet, the bed was was heavenly and the bathroom was ‘spa’ like. We did not have the breakfast but the staff offered us espresso drinks and pastries. The entire team was outstanding, very welcoming but not over bearing. If I have anything to wish for more is an elevator for transportation of luggage’s.
Stayed 3 nights in Aug 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Mansion, extremely comfortable with great staff. Easy access to nearby bars & restaurants.
Stayed 1 night in Mar 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and Charming

Beautiful building and great rooms. Staff was excellent and very courteous. Very nic charm.
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, fabulous hosts, historic building, very comfortable rooms, great breakfast
Stayed 5 nights in Oct 2023

10/10 Excellent

Mahendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, comfortable rooms, exellent staff, great service.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the free slippers and staff responsiveness was fantastic!!!
Stayed 1 night in Feb 2025

10/10 Excellent

Jana Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and the property is unique
Stayed 2 nights in Mar 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fabulous stay at the Mansion. We felt comfortable and enjoyed the quiet and spacious rooms.
Stayed 1 night in Sep 2023

8/10 Good

Cliff

Liked: Property conditions & facilities
Neat old hotel. Staff very nice .
Stayed 3 nights in Jun 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quirky but excellent

Surprisingly wonderful stay! Beautiful building, lovely quirky room, excellent service, in perfect location. So glad I went for it.
Stayed 1 night in Oct 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful mansion. The staff was so kind and helpful. Our room was clean and so comfortable. The parking was convenient and easy. We will definitely be back!
Stayed 2 nights in May 2024

10/10 Excellent

Fateh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff! Very kind a accommodating
Stayed 1 night in Dec 2023

6/10 Okay

Jolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I stayed at mansion on Sutter about five years ago and it was such an amazing experience that when my husband and I decided to visit San Francisco I booked us to stay there as well. If few things have changed, but the customer service and the beauty of the rooms and the location makes this one of the most Wonderful places to stay in all of San Francisco. The property is so beautiful and the renovations were done so well. The customer service, especially by Amanda and Komal were above and beyond. We will be coming back to San Francisco this year just so we can stay again at this lovely property. The rooms are clean. The beds are comfortable and every room is unique. I highly recommend this property.
Stayed 4 nights in Apr 2025

10/10 Excellent

Mischa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and unique hotel, but most notable was the very friendly staff especially Amanda, she made sure we had everything we needed at all times, showed us where everything was and made sure to ask if we needed anything every time she saw us in the lobby. I cannot thank Amanda enough for making our stay comfortable and memorable. The Hotel was everything we had hoped for. I would definitely stay there again.
Stayed 1 night in May 2024