Villas in San Mateo County

"Check-in was horrible. They person who checked us in was absolutely rude. None of the staff members were smiling. The hot tub was dirty. While we were in the pool at 7am, there were no towels available. The maintenance guys left the side doors open causing the cold air to come in. When we asked where we can get towels, they didn’t even responded, and took out 5 towels. There were already 10 people in the room at this time. Carpet at 322 were stained. Same with the shower. Heater in the room was not working. "

"The AC kept the room cool, they do have a laundry how ever I did not have the beed for it "

"Good overall "

"Breakfast choices were fine. The hotel is a "no cash" policy that makes it difficult to conduct minor transactions. Staff were having a hard time processing payment for coffee, they were unavailable most of the time at the coffee station."

"The first time"

"Parking was ok the property needs a major upgrade specially the bathrooms "

"Room service dropped off new towls and maybe took the trash out but the bed was not made the whole four night stay an no new soap the whole time. Not that big a deal compared to how clean and nice the property was but just something i noticed "

"Good "

"Older hotel, pricey for what it is."