Extended Stay America Santa Monica hotels

"The hotel is centrally located. Which is nice and convenient. The rooms were small which I was surprised given the amount of money I paid and how big the hotel really is. One of the things I DO NOT recommend is bell services. When I arrived it took bell services more than hour to get my luggage’s to my room. During check out it was the same issue. I had to call like 3 times to see if someone was coming. The third time I was told that the bell person had come and knock on my door and no one answer so I had to literally grab all of my stuff and put them outside our room so he wouldn’t miss us. The valet is awesome. Super easy to drop off and pick up your car. "

"The convenience was excellent! It is an older hotel and the rooms are small, bathroom small as well. The vallet staff was really nice. The elevator went down twice while we stayed. I have really bad knees and had to go up and down stairs which are incredibly steep."

"Everything ok"

"Never got my deposit back "

"We stayed there for two nights and valet parked my car . On the day we were checking out, the valet services lost my Tesla’s key. The staff was very helpful to locate the car via security cameras and I had to go get the car from the garage with their staff . They were apologetic about it and were going to reserve my valet fees . It was inconvenient and has never happened to me before. "

"Even though, it's busy day on Friday, and I know that she said fully booked. I was still get checked in very fast. "

"The people who work there are so so sweet especially the lady at night I forget her name but she’s honestly the best, about the hotel, we arrived at around 1 am. Absolutely exhausted, to walk into the room and a HUGE roach was on the ground running from out the bathroom , thankfully the lady working at night killed it for us, we were mortified but she switched our room for the night and it was fine from then on, the hotel only gave the first night free parking n then took off 100 dollars for something. To be so for real, should’ve been th first day free. Worried the rest of the trip about roaches, should NOT be a worry but it was. Everyone know they did what they could I guess but I still don’t agree with paying 3000 cad for a hotel w a roach. Pretty gross "

"Ok okay "

"Rooms were spacious and clean."