Hakone Sengokuhara Susuki Prairie Hotels

"Room and hot tub are ok. We are 3 people in one room, only two sets bedding, we need to setup the third one by ourselves! The food is not our favorite, both dinner and breakfast! "

"Amazing experience and would visit again in a heartbeat."

"Best hotel we stayed at in our whole trip. The room was a much welcomed change to the standard small hotel rooms in Japan that we got for the same cost, breakfast buffet was good though the food was the same on the 2 days we tried it. There are plenty of good restaurants to try within a few minutes walk and the bus stops right in front of the hotel were convenient. I wish we stayed longer but will definitely be back on our next trip. "

"Amazing stay with my husband, 16 and 18 year old girls. Very clean and lovely hospitality. Yes, it has an older appearance, but it’s part of the charm. The room was perfect for the 4 of us and we really enjoyed learning more about Japanese traditions by wearing the ukata robes, using the onsen, sleeping on the futons, and indulging in the dinner and breakfast. We also loved the 17 year old cat that wears an insulated and hooded vest."

"Check-In staff are rude, but the cleaning staff did an excellent job maintaining the property. Amenities are good and the onsen is great! My only issue is with the check-in staff being rude and the poor sound level between the top and bottom units. You can hear the people walking all day long in the upstairs units. Recommend the property for a relaxing trip. "

"The bathroom was amazing! I did not like that the fireplace was not functional and they should have been communication and compensation regarding that just like the broken massage chair. If no luggage accommodation is going to be offered then alternatives should be proposed! It is silly in a smaller city to not offer luggage drop off. "

"Lovely."

"The room is clean, the staff is nice, the Onsen is excellent, the food is the best i ever have compared with other Onsen hotel"

"Over all the service was not what I have been expected"