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"The experience of our stay was AMAZING it is the high light of our trip to japan recommend staying there. the resort is modern and luxurious. the staff are kind and welcoming the service and hospitality was exceptional . room (lodge) size is big with view of mount fuji. the facilities areas (cloud area) is lovely and cozy with bonfire and indoor fireplace we enjoyed hanging out there. the resort offered various activities that i recommend booking in advance (pizza making, hiking, canoe, electric bike and other activities) we also booked breakfast box that is in room breakfast recommend booking it in advance. and we had dinner in there restaurant (La carte) which was lovely. we will stay again for our next japan trip."

"Excellent service, very friendly workers. Would stay again!"

"Best stay ever with the hot spring, view of Fuji, food and service. We can't wait for going back and have recommended friends and family for this hotel."

"Great service from the staff and amazing meals that were prepared by the hotel. Also recommend booking the private onsen (with clear Mt Fuji views) makes the stay unforgettable!"

"Staff was very understanding and helpful. Property was beautiful."

"The hotel was very clean! The food, breakfast and dinner was extraordinarily delicious. And the onsen was extremely relaxing! They also offer spa services, a masseuse that will come directly to your room! And the staff was very helpful and knowledgeable. What a great relaxing time!"

"The buffet dinner was great!"

"Clean room, good food, great view of Mount Fuji, staff were helpful. The shuttle from and to the train station was also convenient."

"Incredible staff, very clean room with a great view of Fujisan! The onsen was fantastic also with views. Great place to spend the evening in Kawaguchiko "