鹿特丹史密斯霍克酒店宾馆住宿限时优惠

“地點不太方便”

“房間的牆紙有脫落，床褥太硬，唯一可讚揚的是浴缸是按摩池。 最差的是服務，抱歉是沒有服務。 我致電前台，希望他們幫忙提供碗碟，他們說要我親自去前台領取，因為一些個人原因，我希望他們可以送上房間，我於英國時是完全沒有問題的，但服務員送給我時，用極差的語氣跟我說，如果還有下次的話，會收取我服務費（因為說的很急，我的事情也很急，沒仔細聽清價錢）。 我明白你們有工作制度，但也不能黑臉向客人發難吧，而且我也不是經常麻煩你，只是那一次，整個酒店體驗變得極差。 另外，酒店只適合自駕遊的人士，因為交通極之不便，公共交通基本上一小時只有一班次。”

“服務人員態度親切，也很願意解決問題。不過只有一部電梯可以到地面的0樓，另一部在維修，等待時間較久。”

“It is very good for everything.”

“Location great. Very quiet. Could use a deep clean but generally clean”

“員工熱情，設施很好，房間乾淨，早餐也很好吃，下次再訪鹿特丹願意再住在這家飯店”

“staff is soooo rude. i booked twin beds, but they just gave me a double bed, refused to help me out,said i didnt book twin room. i insisted, they even asked me show my booking.i showed them, they still said no ! untill i asked them show me whats the message that they got from hotel.com, they finally gavet me a twin room with a black face!”

“Self-check but the staff are very laid-back :) Many times there is no one at the lobby to serve. Coffee machine is shut down in the lobby. Sparkling water is just normal still water. There was a staff being busy with another couple checking in ( while I got no assist at all when I check in ). I request to get my luggage and he asked me to sit down first. Waited 10 mins and turned out he’s forgot my request and freely chatting with the senior manager. I stood closer and the manager gave him a……

“The overall of the hotel is great and highly recommended. The only thing need to improve is: shampoo, show gel and hand wash were 3 in 1 and they had been used by previous customer and no one to re-fill whatever in the shower room or the hand wash place outside the toilet. Therefore, please prepare your shower gel and shampoo if you going to choose the hotel.”

“飯店雖然相對新穎，但實際狀況與標示不符。飯店並未提供標示中的停車場，需步行約五分鐘至公共停車場停車，對於上下行李極為不便。 更令人震驚的是，櫃檯人員竟將已入住的房間分配給我。換房後，又有服務人員上門質疑為何入住該房，經我解釋後才致歉。而隨行友人也遇到其他住客誤開房門的情況。如此嚴重的管理疏失，實在難以相信竟會發生在希爾頓集團旗下的飯店”

“Good! Nothing to complain”