「We recently returned from San Andrés, and unfortunately, our stay at this hotel was very disappointing. This is not a 5-star property as advertised. The hotel is in serious need of major renovations, and I regret spending so much money to stay there.
From the moment we arrived, the customer service was poor. The woman at the front desk was rude and appeared upset, and we experienced a similar attitude from the staff at the bar.
One of the biggest frustrations was the lack of bottled water....
「We recently returned from San Andrés, and unfortunately, our stay at this hotel was very disappointing. This is not a 5-star property as advertised. The hotel is in serious need of major renovations, and I regret spending so much money to stay there.
From the moment we arrived, the customer service was poor. The woman at the front desk was rude and appeared upset, and we experienced a similar attitude from the staff at the bar.
One of the biggest frustrations was the lack of bottled water....
Mayra