Grand Rapids Tanger Factory Outlet Center Hotels

"The bathroom tub was dirty. They wouldn’t clean it until the next afternoon. Even after cleaning it - it was very worn and battered. The entire hotel is terribly ran down. The slide was “under construction”. Will never stay there again!"

"My room had an odd smell and the smoke detector was broken off the wall. There was no hair dryer even though there was a hair dryer holder on the wall and the toilet seat was broken. The blanket in the room was super thin and when I requested another blanket I was told they were all out. The pool was sorta clean but the pool area was gross. The breakfast was dry donut holes and 1 type of cereal. I was kept up all night by the loud elevator. The staff was super nice, but the hotel overall was not worth the price!"

"Wonderful mattress and choice of firm or soft pillows without requesting. Breakfast was hot with a good selection. Staff was friendly and helpful. Hotel was clean and well maintained. Definitely staying here again and again. "

"My shower had a broken handle, there were several non-functioning excercise machines. There was some kind of computer glitch that tacked on 2 extra nights on my stay, though that was caught and wasn’t completed. It was not what I have come to expect from a Hyatt property"

"Chromecast didn't work..no coffee or breakfast. Other than that, it was an okay hotel"

"Breakfast was not that great."

"Wonderful staff, clean and spacious rooms. Would definitely recommend"

"Friendly and helpful staff. They accommodated my request to switch rooms to a quieter location, but did not inform us that the room would be downgraded. I paid for a king suite and did not get it, so that was disappointing. Overall good experience. The bathroom could use some attention, there was stuff splattered on the walls, fingernail clippings behind the door and no hot water."

"Pool was great, hot tub relaxing. "