White Plains The Westchester Mall Hotels

"Stayed for 5 nights. The air filter was absolutely polluted with dust, it looked like it hasn’t been changed in a year. Our son got an allergic reaction to the dust and had to take him to the ER during our stay. One of the beds did not have a comforter which we reported upon arrival. We were told for 3 straight days that it would be delivered and was not. It was finally delivered as we were checking out. I am a work traveler and have seen it all but the service and cleanliness were way below acceptable standards. Would not recommend. "

"Not the best. Needs severe renovations. Air conditioning does not work in the room. Only real outstanding aspect of this property is the front desk staff."

"Writing Great stay at this hotel! The property itself was clean, comfortable, and the staff was very welcoming. One of the best parts of the location is how many great restaurants are within a short walk — all within about 5 blocks. We had so many options including Italian, Indian, Colombian, and even a Brazilian steakhouse nearby. It made dinner plans easy every night. Definitely a great spot if you enjoy having lots of food choices close by. Would absolutely stay here again!"

"Just excellent in every way"

"Clean room, restaurant/bar was amazing"

"Nice room, friendly staff"

"The amenities were good, the apt was clean and cheerful, the response time from the host was very fast."

"No heat downstairs. Door didn’t lock. Bathroom toilet broken - they bait and switched us from the house we booked that was handicapped accessible and more expensive! Bigger kitchen. It was not nice! They should give us money back!"

"Property was missing needed items and it took two days to get them(coffee maker). For the price you get what you’d expect. Older property with some updates needed. Everything worked but older appliances. "