Local thief’s broke in to our room broke into the safe and stole all are money and jewelry
We reported to the local police and hotel management have videos of the break in. The hotel have donde nothing for compensate our losses worst resort ever be aware.
Patricia Y
10/10 優異
Jessica
2023年5月15日
Jessica
於 2023 年 5 月住了 2 晚
10/10 優異
Claudia
多人同遊
2023年5月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful hotel
Beautiful hotel next to the beach.
Claudia
於 2023 年 5 月住了 1 晚
2/10 很差
Priscilla
2023年4月30日
Priscilla
於 2023 年 4 月住了 3 晚
10/10 優異
Domenic
多人同遊
2023年4月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
amazing stay and service
Domenic
於 2023 年 4 月住了 2 晚
2/10 很差
Maries
伴侶同遊
2023年3月13日
讚好:整潔度和住宿狀況
不滿:職員與服務
El hotel muy bonito en general y limpio. En la noche ingresa mucha luz a la habitación (muy mal)
Maries
4/10 欠佳
David (Vancouver)
伴侶同遊
2023年2月6日
讚好:整潔度
不滿:職員與服務
Like everything in Tulum….
Massively overpriced and you are only viewed as a money extraction opportunity.
This is a 2.5 star hotel with a few cute touches. If the room was a third of the price I’d give it a 5 star rating, but at what we paid, and how they continued to treat us as an ATM… I’m disgusted.
EVERYTHING is extra. You want in-room coffee at $800 nightly?-No! You pay! You want the room upgrade you were promised? No! You pay! You want anything other than bread and fruit for breakfast? No! You pay! You want WATER? No! You pay!
Many of the staff were awesome! Truly we we’re treated well. The food is authentic and great, Rafael at the beach and front desk staff tried hard.
The problem with the hotel is the owner/management. You ARE NOT there to be given value or have a remarkable experience. You are there for their pockets only.
The hotel is older and I can even see it as charming. The rooms were fine and there are a lot of cute things about the people.
Tulum at large sucks.