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Ana y Jose Tulum Hotel & Spa

4.5 star property
Luxury hotel with private beach and free breakfast

Choose dates to view prices

Located close to Tulum Beach, Ana y Jose Tulum Hotel & Spa provides free cooked-to-order breakfast, an airport shuttle and a beach bar. With a private beach, beachfront dining and beach massages, this hotel is the perfect place to soak up some sun. Treat yourself to spa services, such as a hot stone massage, aromatherapy or reflexology. The on-site international cuisine restaurant, Ana’s Kitchen, offers breakfast, lunch, dinner, light fare and ocean views. Free in-room WiFi is available to all guests, along with a free daily manager's reception and a rooftop terrace.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included
  • Spa
  • Pool

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Villa (Coba)

40-inch Smart TV with satellite channels, TV

Villa (Coba)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2021
  • 1 bedroom
  • Sleeps 6
  • 3 King Beds

View all photos for Superior Room, Garden View

Terrace/patio

Superior Room, Garden View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Sofa bed
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Jungle View)

40-inch Smart TV with satellite channels, TV

Suite, 2 Bedrooms (Jungle View)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Down duvet
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Room, Ocean View (Feelings)

1 bedroom, premium bedding, down duvets, minibar

Room, Ocean View (Feelings)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Ocean View (Charming)

40-inch Smart TV with satellite channels, TV

Room, Ocean View (Charming)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Garden View (Charming)

1 bedroom, premium bedding, down duvets, minibar

Room, Garden View (Charming)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Sofa bed
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 4 Bedrooms (Casa de agua)

1 bedroom, premium bedding, down duvets, minibar

Family Room, 4 Bedrooms (Casa de agua)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
  • 4 bedrooms
  • Ocean view
  • Sleeps 10
  • 3 King Beds

View all photos for Manglar Room

Terrace/patio

Manglar Room

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Carretera Tulum Boca Paila Km 7, Tulum, QROO, 77780

What's nearby

  • Tulum Beach - 2 min walk - 0.2 km
  • Ven a la Luz Sculpture - 10 min walk - 0.8 km
  • Tulum National Park - 9 min drive - 5.0 km
  • Playa Paraiso - 13 min drive - 7.1 km
  • Tulum Mayan Ruins - 20 min drive - 8.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 103 min drive

Restaurants

  • ‪Tacos Papi - ‬7 min walk
  • ‪Checkpoint Ciao - ‬6 min walk
  • ‪Chambao - ‬2 min walk
  • ‪Taboo Beach Club - ‬2 min walk
  • ‪Starbucks - ‬7 min walk

About this property

Ana y Jose Tulum Hotel & Spa

Luxury boutique hotel renovated in 2021 and located near Tulum Beach
Located close to Playa Paraiso and Playa Ruinas, Ana y Jose Tulum Hotel & Spa provides free cooked-to-order breakfast, an airport shuttle and a beach bar. With a private beach, beachfront dining and beach massages, this hotel is the perfect place to soak up some sun. Treat yourself to spa services, such as a hot stone massage, aromatherapy or reflexology. The on-site international cuisine restaurant, Ana’s Kitchen, offers breakfast, lunch, dinner, light fare and ocean views. Stay connected with free in-room WiFi, and guests can find other amenities, such as a free daily manager's reception and a rooftop terrace.
You'll also enjoy perks such as:
  • An outdoor pool, along with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • A round-trip airport shuttle (surcharge), a beach club on-site and multilingual staff
  • Coworking spaces, wedding services and smoke-free property
Room features
All rooms are individually furnished, and have comforts such as premium bedding and air conditioning, as well as thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Baby baths, children's books and art supplies
  • Recycling and LED light bulbs
  • Rainfall showers, free toiletries and hairdryers
  • 40-inch Smart TVs with satellite channels
  • Wardrobes/cupboards, balconies and daily housekeeping

All-inclusive details

All-inclusive room rates at Ana y Jose Tulum Hotel & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM to 11:30 AM
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Ana’s Kitchen

Things to do

  • Beach club
  • Designer stores
  • Free children's club
  • Gym
  • Outdoor pool
  • Wine tasting room
  • Winery release events

Family friendly

  • Art supplies
  • Baby bath
  • Beach toys
  • Children's books
  • Children's games
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,507 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 2 floors
  • 8 buildings
  • Banquet hall
  • Built in 1984
  • Double-glazed windows
  • Reception hall
  • Renovated entire property - January 2021
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 700 per pet, per night
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 2000 per accommodation, per night
  • A damage deposit of MXN 2000 will be collected before check-in.
  • Resort fee: MXN 380 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Concierge service
  • Fitness centre access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 4940 per vehicle (return, maximum occupancy 7)
  • Pet fee: MXN 700 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ana y Jose Charming Hotel Tulum
Ana y Jose Charming Hotel
Ana y Jose Charming Tulum
Ana y Jose Charming
Ana y Jose Charming Hotel Spa
Ana y Jose Hotel Spa Tulum
Ana Y Jose & Spa Tulum Tulum
Ana y Jose Hotel & Spa Tulum Hotel
Ana y Jose Hotel & Spa Tulum Tulum
Ana y Jose Hotel & Spa Tulum Hotel Tulum
Ana y Jose Hotel Spa Tulum All Inclusive

Frequently asked questions

Does Ana y Jose Tulum Hotel & Spa have a pool?

Yes, this property has an outdoor pool.

Is Ana y Jose Tulum Hotel & Spa pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of MXN 700 per pet, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking at Ana y Jose Tulum Hotel & Spa?

Self-parking and valet parking are free at this property.

What time is check-in at Ana y Jose Tulum Hotel & Spa?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Ana y Jose Tulum Hotel & Spa?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Ana y Jose Tulum Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 4940 per vehicle applies.

Are there all-inclusive benefits at Ana y Jose Tulum Hotel & Spa?

Some rate plans available at this property are all-inclusive.

Where is Ana y Jose Tulum Hotel & Spa located?

Nestled on the beach, this Zona Hotelera hotel is within 3 mi (5 km) of Tulum Beach, Sian Ka'an Biosphere Reserve and Tulum National Park. Playa Paraiso and Playa Ruinas are also within 6 mi (10 km).

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Reviews

Ana y Jose Tulum Hotel & Spa Reviews

9.0

Wonderful

9.4

Cleanliness

9.2

Location

9.2

Staff & service

9.0

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 144 out of 220 reviews
Rating 8 - Good. 48 out of 220 reviews
Rating 6 - Okay. 15 out of 220 reviews
Rating 4 - Poor. 6 out of 220 reviews
Rating 2 - Terrible. 7 out of 220 reviews

Reviews

10/10 Excellent

Maksim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy our stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, property conditions & facilities
Very wonderful stay thank you for everything
Stayed 4 nights in Aug 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first visit to Tulum. This small charming hotel was great. The staff were all very friendly and helpful and it is right on the beach, The food at the restaurant was good, but the service a bit slow. The gym could use upgrading, but on the whole we were very satisfied and would go back again.
Stayed 3 nights in Mar 2025

10/10 Excellent

TAMIKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a location I would visit again. It was such a great experience. ALL of the staff was always very helpful and attentive to our needs. We had a group of 8 and there were absolutely no complaints. The food was excellent, beautiful beach and great amenities. Thanks for making my brother's birthday trip an amazing one
Stayed 4 nights in Oct 2024

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 4 nights in Nov 2022

10/10 Excellent

Dagmar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Everybody was helpful. I will go back if I ever go back to Tulum. Celebrated my husbands birthday. Had ordered a cake. They made it so nice with music and singing. I was very touched, more than I expected. Clean and everybody is very attentive. The airport shuttle was working very well too.
Stayed 5 nights in Oct 2024

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and well maintained. Service was great from housekeeping to waitstaff. The front desk wasn’t the best at check out but overall great service Our room was comfortable, clean with a stunning ocean view The only negative was the quality and value of the food and drinks. We had breakfast, lunch and ordered food at the beach. The quality was middle of the road but at Miami prices. We ended paying $125 for lunch for the two of us and a drink at the beach is $17-18 for unremarkable, water down cocktails. I can go to Miami for those prices and get better quality It had been 2 years since our last visit to Tulum. I will look for other places in the future. Prices have risen to Miami levels but you still have to endure some of the negatives like lack of street sidewalks, chaotic and extremely congested traffic, poor street lighting, risk of food poisoning, and a hint of insecurity. (We saw a group of fully geared Marine squad including their M16, patrolling the beach. I thought I was in an episode of Seals) Overall we had a good but not excellent experience that would make me want to go back
Stayed 3 nights in Apr 2025

6/10 Okay

Mirela

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Waste of money

The room was damp and cold, and smelled bad. We barely had warm water in the shower. The cleaning was good and room in okay shape. But it smelled bad and damp all day and all the pillows etc smelled damp. Really not nice. The food was also really bad and so expensive, do not recommend eating there. General Tulum is awful, wish we hadn’t traveled here but stayed in Mexico City. The make you pay for everything. We bought a bottled water at the restaurant and took the bootle to refill it, but housekeeping saw it and noted it as being taken from the minibar and charged us 255mex pesos. It is insane! The toilet smelled really bad and they clearly have issues with their sewage system! All power also went out one night. It was a waist of time and money staying there. So glad we finally left! And don’t drink the “filtered” water in the room. Both me and my husband got sick.
Stayed 3 nights in Jan 2025

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Good porquekwh me gustó porque why
Stayed 3 nights in Oct 2025

10/10 Excellent

Dagmar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our second visit, and we are still happy to come here. They even remembered us, from last time, which makes you feeling home. Everything is always nice from service thru the people.
Stayed 5 nights in Oct 2025

6/10 Okay

Luis Angel

Liked: Cleanliness, staff & service, amenities
No te dejan hacer nada en el hotel, tienes que pagar para todo y quieres meter una bebida o comida y al hotel y no está permitido te quieren cobrar por todo y los precios elevados muy elevados
Stayed 3 nights in Sep 2025

10/10 Excellent

Manuel Armando

Liked: Cleanliness, amenities, property conditions & facilities
Un hotel con todo lo necesario para pasar una excelente estancia. El personal es muy amable. La comida es muy buena. El único tema son que las habitaciones pegadas a la calle principal pueden ser un poco ruidosas. Pero en general es un lugar de 9.0
Stayed 3 nights in May 2025

10/10 Excellent

Jaime

Liked: Cleanliness, amenities, property conditions & facilities
El personal fue muy amable y la habitación también. La comida excelente
Stayed 3 nights in May 2025

6/10 Okay

BENJAMIN

Liked: Cleanliness, staff & service, property conditions & facilities

Bon emplacement et bon service mais des améliorati

La chambre était bien mais la tv était toute petite et mal positionnée dans la chambre pour la regarder dans le lit. Le matela était vieux et inconfortable, trop dure. Pas de miroir dans la partie salle de bain, pas de porte pour les wc.
Stayed 5 nights in Apr 2025

10/10 Excellent

Chamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Ana y Jose. The place is beautiful and offers a perfect balance of a boutique hotel and family friendly vibe. The service was impeccable: friendly and accommodating, always going an extra mile. The little kids playground on the beach was a highlight. We also enjoyed the spa very much. We are definitely coming back.
Stayed 5 nights in Mar 2025

6/10 Okay

Ivan

Liked: Staff & service, property conditions & facilities
Ana y Jose hotel is a good hotel. Right on the beautiful beach. Our servers for breakfast Maria & Mario were great, they were very kind and met our every needs. Our server for Dinner Rafael also was terrific, made recommendations on whats a popular dish and went above and beyond to make our experience phenomenal. What I didnt like from the hotel was our room being righf next to the kitchen, we heard almost everyones conversation and all the pots & pans crashing into eachother. The hotel food fell below my expectations. I was hoping for more options like menudo or tradional tacos, something more mexican. However, the massages my wife & I got from the spa were amazing. Those two young ladies im forgetting thier names but they made us feel like royalty.
Stayed 3 nights in Mar 2025

8/10 Good

Brenda Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in an ocean view room, Agua de Mar. it was large, lovely, with a gorgeous view and private plunge pool. The staff was wonderful! The property was very lovely. We did NOT like the incredibly loud Electronic Dance Music played beginning in the late morning and continuing all day long. The bass actually hurt our ears! Also, the fit was center was very tiny, no treadmill, broken bicycle… Thsnk goodness I run on the beach, which is absolutely gorgeous, great breakfasts, dinner was good if you have a small number of people. We had a dinner for 10 one night, I had reserved in advance. The restaurant never got the message. Service was very slow, food was mediocre. The soft shell crab tacos were amazing!
Stayed 4 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful beachfront resort
Stayed 7 nights in Feb 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful, bougie, easy! Amazing food and staff!

We LOVED our stay at Ana y Jose! Four friends got out of Dodge, and headed to Tulum for an all-inclusive, relaxing ladies weekend - we couldn’t have picked a better spot to land. They were attentive in advance, asking for our flight and shuttle information (and offering to help), and were incredibly sweet, kind, funny, and professional during our stay. Melissa is the head concierge and she was a ray of sunshine popping up everywhere! There wasn’t a thing we asked for (recommendations, taxis, getting ourselves locked out of our safe, etc) that she didn’t help with immediately. William and Maria (Mary) were our breakfast servers everyday and we had so much fun with them. Loved getting to know them a little bit and being able to relax into the stay so authentically. Mario was our dinner server every evening and similarly, we just loved getting to know him, learning new words from him (we had a fluent Spanish speaker with us, so communication was fairly easy), and seeing a friendly face every evening. They remembered a food allergy amongst us and went above and to bring her amazing dishes, brought us drinks (coffee, tea, margs) to at they knew we liked, and didn’t scrimp on presentation. Perfecto! The property is beautiful and does a wonderful job using the space to create a home-like but also bougie experience. The beach is beautiful, of course! We never fought for a lounge chair or even a spot in one of the shade lounges. We can’t recommend this place enough!
Stayed 3 nights in Jan 2025

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Playa excelente, personal amable y atento, la comida deliciosa, la única observación es que esperaba la habitación un poquito más grande, pero la verdad no afecto mi estancia, fueron super atentos con nosotros, nos preguntaron si celebramos algo, fue nuestro aniversario, y en todo momento hubo detalles, una botella de vino, chocolates etcétera. Me encantó, definitivamente regreso!!
Stayed 3 nights in Jan 2025

2/10 Terrible

Policarpio

Disliked: Amenities
Price was way up horrible service
Stayed 1 night in Dec 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We greatly enjoyed Villa Coba, with the private pool and jacuzzi. Excellent breakfast right by the beach. Very happy with the service, friendly and helpful staff
Stayed 6 nights in Dec 2024

10/10 Excellent

GABRIELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful, the location, the comfort in the rooms, the food, the service. I really recommend this hotel, after doing a lot of research I found the right one. I will definitely be back. Thank you Melissa, Rafael, Maria for your attention.
Stayed 4 nights in Nov 2024

10/10 Excellent

Lazaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oasis
Stayed 1 night in Nov 2024

2/10 Terrible

Hassam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect case of false advertisement. It's a horrible hotel, I felt I was in a Netflix horror movie. I left the hotel did not get refund or credit. That was $4,500 down the drain.
Stayed 6 nights in Oct 2024