you should stay away from this hotel.
I am not even sure where to start, first of all, the staff in the reception are extremely rude and not helpful at all. second of all the location is terrible, it is far from where you should be in Tulum. The staff in the bar are rude as well,
I ended up taking a room in a different hotel but they still charged me without my permission, just save your rime and money and choose a different hotel