Barcelona Victoria Theatre Hotels

"We recently stayed at Eurostars Grand Marina during the week of April 6 and overall had a decent experience; however, there were several important issues that I hope management can address to improve future guest satisfaction. First, the air conditioning in the room did not function properly. The room remained uncomfortably warm, with the thermostat initially showing 40°C. After notifying the front desk and returning later, it displayed 16°C; however, the actual room temperature did not improve. As a result, we had to sleep with the balcony door partially open, which is not ideal for comfort or safety, especially with children. Secondly, our experience with the restaurant service in the evening was disappointing. We arrived at 8:30 PM and were informed the restaurant was full but that we would be seated shortly, as we were the only party waiting. After waiting over an hour, and observing that several tables had finished but were not being turned over, we were still not seated. With the kitchen closing at 10:30 PM and traveling with children, we returned to the room and ordered room service. Unfortunately, when I later requested a dessert from the restaurant (not available via room service), the bar staff member was unprofessional and dismissive. The dessert was placed abruptly, and when I asked for a cover to take it to the room, I was told, “I am not room service, I don’t give covers,” in a rude tone. This did not reflect expected hospitality and professionalism. "

"The hotel is at a good spot but the airport shuttle is not that close. I didn't have time for breakfast in the morning, so cannot comment on its freshness. The taxies were waiting at the entrance, which was convenient when you are trying to get to the airport on-time. Overall, my experience was positive. "

"The room is clean and tidy. The staff is nice and helpful. However, it is a bit noisy at night because some restaurants are located directly in front of the hotel. "

"Everything anout the hotel, met or exceeded my expectations. The room was largw, the bed comfortable, the bathroom had more than the necessary amenities. I plan to stay there on my next trip to Barcelona. "

"Breakfast was disappointing. All foods that should have been hot, were always cold"

"Room was clean and great place to stay very close to everything! Breakfast was good but cold even if u went right when it started. But overall we were happy! "

"It is in the middle of everything, nice staff, clean, and even a nice nightclub next door. "

"The staff were all great. The breakfast we had on 4 days was great with soo many choices for the buffet. We were also given a picnic to take on our last day as we were heading to the airport very early. A bag full of sandwiches fruits juices and muffins Amazing "

"Had an issue with large bug. Jr. Mngt dis what they could. When Sr. Mngt got involved it was lip service. Showed them a hole in the wall where there was sawdust that obviously was from bugs chewing thru. Asked them to have maintenance plug rhe hole. They answered yes but it didnt happen. They offered to move us amd said it was.the identical room. We went to view it but it was a down grade a few doors down the hall from our room. Didnt offer any type of refund for the downgrade so we declined. Didn't feel like the new room wouldn't have the same insect issue. Mngt said with construction on the road out front insects are moving around. So obviously I wasn't the 1st guest to have this problem. "