Whitchurch Spa Hotel

"Once you ignore the hotel entrance from the street which is underneath an ugly car park the foyer is attractive and smells wonderful. Staff were helpful and friendly. Room was big and clean. Good location for exploring Chester. "

"Hole in bath towel- and the one it was replaced with. Poor communication with spa. Tried to book a massage on 2 occasions in week preceding stay. It went to ansafone saying to leave a message and they would get back.. They never did and no massages available when we tried again on arrival. Tea/ coffee/milk not refilled in room. Other issues too. On plus side they did try and recify and on departure decreased cost paid for room."

"Dusty room issues with grout , tablet on floor ? Extension lead faulty noisy cistern noisy air ductwork… during night .generally old fittings. Request renovated room . Most staff are ok . Breakfast good and brasserie still nice ."

"I booked an upgraded room which stated that it had ‘shower only’. This seems great to me because I hate showering after stepping into a bath. I was allocated my room which was nothing special, just a little bigger than a standard room I’m guessing. I checked the bathroom…the dreaded bath with the shower over the top was present. My worst nightmare. The room and bathroom was tired and in need of an upgrade. I was also promised a king sized bed but instead I got 2 singles pushed together resulting in 2 sides of the bed being different levels of firm/soft. Not what I expected from an upgraded room to be honest. Basis at best"

"Room 430 - whilst the bedroom was lovely and generous and clean - the bathroom was small and frustrating. Nowhere to put toiletries, nowhere to hang towels. Handbasin was small and you could not bend forward when cleaning teeth as you’d hit your head on the glass shelf. Shower cubicle was very very small indeed and the controls for the shower was a large bulging control that ate into that space - cubicle was so small you kept hitting your elbows on the wall or shower screen. Overall the hotel is excellent but this bathroom let it down badly."

"Hotel is ok "

"The hotel was reasonable priced and set in stunning grounds. My room was clean and comfortable. Nice to be able to use the pool at no extra cost. I would consider staying here again and would recommend. "

"Our 3rd visit here . Love everything about it, not overcrowded ,clean and tidy. "

"I was travelling with a mate on our way to a track day. The staff were all very polite, happy and friendly. The room was fine, just lacking maybe a few USB ports. Good kettle, tea and coffee. Some other lads used the pool and liked it. Food was very good, we were in around 18.30 to eat and the food was only 10mins to come. Beds were ok and i slept well. While there are closer hotels to Oulton Park this is one we may choose again."