「The hotel is brand new, and in an excellent location. The staff were very helpful and friendly!
Unfortunately, we felt like the experience we received was not as advertised.
Upon arrival, the xpress check in machines are not working. Calling the number on the screen just gets you an automated voice walking you through the process that is clearly not working.
A staff member can be summoned by selecting the "time sensitive issue" option.
We were led to our room, which had not been cleaned. ...
「The altitude of the receptionist was awful! When I just came for check in, it looked like I was disturbing her, and not providing basic information about my stay, e.g. not telling me the breakfast information, hotel facilities until I asked.
No tea bags, no coffee maker, no fridge in the room which I was quite disappointed as being a resort. Well, you may not need in Winter, but definitely need one in summer time.
Breakfast is just very low standard serve. Don't expect too much would be...