Muroran 3 Stars Hotels

"Excelente vista y habitaciones "

"All good"

"Super view! "

"Property need to go through some upgrades. Stay at room 346 for 3 nights. Room ceiling has dust and moulds around washing sink. It is also noisy in the middle of the night can hear noise , push/dragging if furniture sound coming from the dining area cause room is directly above it. Bed sheets has holes too , lol. Onsen is nice however the drying/ beauty area has 2 hair dryer not in working condition. May not be worth the $ . "

"Do not get me wrong, the staff was super nice and friendly. Only concern was as follows. I arrived just after 2pm and check in is at 3pm, which is fine as I waited in the lobby, my fault I was early. I was the only person there and tried to check in and was asked to wait till 3pm. I waited and other people showed up also getting ready to check in and everyone sat in the lobby. The receptionist called 2 gentlemen to the desk to fill out paperwork and then called two separate parties to complete paperwork, well the check in paper. No one called me to complete this at all, but Receptionist see me sitting there and I was first one in the lobby. At 14:50 the receptionist walked to all the guests and gave them their room key to go up to their rooms. I was a bit amazed by this as I was the first one there and then I walked up to reception and the reception only then gave me the same paperwork she gave the other guest where they asked your details. Not sure why everyone else was helped before me and then even the fact that the receptionist walked around to hand them their keys, while I’m just sitting there. Was not sure if it was because they could all speak Japanese or if its because I’m a foreigner, but I should have been helped first surely. "

"Reception helpful, nice, enthusiasm "

"It is a ten minute walk from the station and easily located. Some staff spoke no English."