栗子岭 4 星级酒店, HK$1,098 起

“The front desk needs to improve the professionalism.”

“Inconvenience to get to Anetican Dream or MetLife Stadium. Was supposed to be a free shuttle to MetLufe Stadium, but upon arrival was told there was no shuttle to the stadium. Needed to use Uber or Lyft get there & back. No microwave, safe was locked. No cups in the bathroom. Plenty of towel, soap & toiletries. Bed was very comfortable. Blackout curtains worked will. Only one restaurant, food was so-so, price was rather high, surprised by the 22% service charge. Very spacious lobby, comfortable……

“The first room we checked into was spacious and very clean — we were impressed. However, the toilet kept making loud refill noises every few minutes. I reported it, and we waited over 20 minutes while someone tried to fix it, but it wasn’t resolved. It was already almost 11pm, and our kids were tired and still hadn’t showered, so we asked to switch rooms. The second room had more issues — the toilet wouldn’t flush and the bedside lamp didn’t work. I asked to change again, but the front desk……

“It took calling the booking website customer service to get in contact with the host. I end up getting a different property that the one I reserved but the new on was more bedrooms, at the end I work out but it took some long coy with the host.”

“Brand new space. Our room was so clean!! Smelled clean. The location is perfect and walkable to restaurants, bars, grocery store. The game room was so much fun. Our host was the absolute best. Excellent communication from start to finish. Excited to return.”