Lower Sugarloaf Key 4 Stars Hotels

"Was an act of god to get fresh towels and general housekeeping. When they did get around to housekeeping, it always seemed like an inconvenience. Key card wristbands generally stopped working each time we left the room. Became usual practice to go to front desk to get wristbands reactivated. Waiters/waitresses were rude. Every interaction always seemed like we were bothering them. Became uncomfortable to ask for anything to the point where we just went to Publix to get groceries/snacks instead of bothering the staff. My son asked for a smoothy or Shirley temple at the bar. He is 6. It became an issue because the pina colada mix or strawberry daiquiri mix is “Reserved for alcoholic drinks, not kids” And no, it wasn’t pre made with alcohol. One elevator worked. Plan on taking the steps like we did. Or set aside 15 minutes every trip up or down waiting on the elevator. ESPECIALLY when the staff is using the elevator. They made it very clearly known that they take precedence of the elevator over the GUESTS. Everything in our room clogged at least three times. Sink clogged, bathroom drain clogged, and toilet clogged multiple times. And no, we didn’t clog it. We actually showed up to the room with a clogged toilet and clogged sink. Will all of the issues stated above, the staff made ZERO EFFORT to make these issues right. Management wasn’t willing to meet at the front desk. Their idea of making things right, was refunding the $25 nightly resort fee for one night. "

"Beautiful beach and very helpful staff!"

"We enjoyed the multiple pools with friends. Our room was amazing and had a beautiful view of the water with lounge chairs and hammocks for relaxing!"

"Resort Room was fine. Balcony small with other balcony to left and right akward"

"we stayed in a standard room but it was lovely and close to the pools with a wonderful side patio. pretty property. would definitely stay there again."

"The pool was just like the pictures. They had decorated well for the closest holiday. The staff was very fun! No outside food or drinks at the pool were allowed, which was a little disappointing because my group was planning on purchasing outside drinks from a grocery store to save money. The shuttle from the hotel was very helpful. The hotel was very close to the airport, which was convenient. The condition of the room was great!"

"Quick and friendly check in and out. Clean decent room nothing over the top. Loved the balcony leading out to the pool. I don't like paying $29 nightly to park plus resort fee. The pool and surrounding deck/patio are nice. I would have liked it better had there been a jacuzzi. To get ice, had to go to the floor above and halfway down the hall with an undersized ice bucket. Loved being at the pretty Marina. Very close to Key West without the chaos. All and all a nice hotel experience. "

"Room was great. Loved the slippers."

"There were way too few lounge chairs at the pool. My first 2 days, a group of people had put stuff on nearly half the chairs and reserved them for their friends/family were not even in the pool area. They remained empty nearly half the day. Guests should be allowed to monopolize all the lounge chairs if there aren’t enough to go around. I’d recommend replacing some of the tables and chairs by the pool with more loungers. Otherwise, great hotel and extremely accommodating staff. Fabulous drinks and food."