Tonglu 4 Stars Hotels

"Had the worst experience booking via Expedia, did not even manage to stay at the hotel, as Expedia had linked the wrong address via google maps on their platform. This was extremely misleading for non-China tourists like myself. Something has to be done about this error on their booking website, and the refund process was extremely tedious with slow replies and them refusing to refund me saying the hotel did not permit. I called the hotel myself, who generously offered a refund, and only then...

"Very kind and helpfull staff. Although with limited english speaking skills, they did their best to communicate. Separate wifi networks in room and lobby (requires chinese mobile phone to receive sms access code), but staff will help you. Good buffet restaurant."

"整體滿意，酒店算是當地比較有規模，地點方便，周邊餐廳林立，房間舒式整潔，唯一決點是房間溫度太高且不能調控, 窗戶又不能打開，減低了舒適度，早餐選擇多"

"this review is done as a business person in town for three nighs and being a westerner. There is a language problem here with little english being spoken. they dont have five restaurants as shown on the web page and no you cant count restaurants outside as yours. the gym is a joke and staff seemed to want to keep me away from it. food is all Chinese which is fine really as you are well in China, no knives and forks which could be an issue. you can't charge food and beverage back to your room so...

"Restaurant offers good selection of dishes; friendly and helpful staff; my personal comb was missing after the first day."

"１日目は上海８時発の新幹線で杭州東に着き、バスで約３時間掛けて、千島湖バスターミナル到着、そこからタクシーで１３時頃にホテルチェックイン。ホテルスタッフは英語通じないみたいです。どこの旅行社で頼んだのかと聞かれましたので、EXPEDIAと筆記で伝えましたが、首をひねってました。中国語できなければ、チェックイン難しいのではないかと思いました。その後、近くの料理店（徒歩１０分程度）で昼食（淡水魚料理中心）、二人で１８０元程度でした。２日目は、朝からタクシーで中心港まで行き、船に乗って約６時間の島めぐりをしました。千島湖バスターミナル１６時頃出発し、最終上海には２１時頃に到着しました。千島湖は景色が非常に美しく、行って良かったとは思いますが、リピートして行きたいとは思いません。景色以外の島観光は、他の中国の観光地と同様、あまりおもしろいというものではありません。"