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Hilton Hangzhou Qiandao Lake Resort

Photo gallery for Hilton Hangzhou Qiandao Lake Resort

Exterior
Indoor pool, outdoor pool
3 restaurants, breakfast, lunch and dinner served, Chinese cuisine
View from room
Breakfast (CNY 156 per person)

Overview of Hilton Hangzhou Qiandao Lake Resort

Hilton Hangzhou Qiandao Lake Resort

4.5 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
600 Huanhu North Road, Hangzhou, Zhejiang, 311700

Explore the area

  • Popular LocationQiandao Lake2 min walk
  • Popular LocationShijatang Park4 min drive
  • Popular LocationXiyuan Wharf8 min drive

Room options

About this area

Hangzhou

Hilton Hangzhou Qiandao Lake Resort is located in Chun'an, a neighbourhood in Hangzhou, and is on the Strip and on a lake. Xiyuan Wharf and Weiping Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Qiandaohu National Forestry Park and Qiandao Lake.
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Map

What's nearby

  • Qiandao Lake - 2 min walk
  • Shijatang Park - 4 min drive
  • Wangutang Park - 6 min drive
  • Xiyuan Wharf - 8 min drive
  • Weiping Ferry Terminal - 15 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 115 min drive

Restaurants

  • 好渔夫兰庭店 - 17 min walk
  • 109茶楼 - 16 min walk
  • 小城故事 - 16 min walk
  • 清悦茶馆 - 16 min walk
  • 姚村人麻辣鱼千岛湖旗舰店 - 5 min drive

About this property

Hilton Hangzhou Qiandao Lake Resort

4.5-star luxury resort located in Chun'an
Take advantage of a marina, a return airport shuttle and a free food/drink shopping service at Hilton Hangzhou Qiandao Lake Resort. For some rest and relaxation, visit the sauna, and indulge in a massage or hydrotherapy. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature Chinese cuisine and a poolside location. Free in-room WiFi is available to all guests, along with a terrace and a cafe.
Other perks at this resort include:
  • An indoor pool and an outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), laundry services and a front desk safe
  • A gift shop, concierge services and a lift
Room features
All 348 rooms have comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and laptop-compatible safes.
Other conveniences in all rooms include:
  • Down duvets and free cots/infant beds
  • Bathrooms with rainfall showers and designer toiletries
  • 107-cm LCD TVs with premium channels and DVD players
  • Furnished balconies or patios, wardrobes/cupboards and fridges

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: CNY 156 for adults and CNY 78 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Eatzi Cafe
  • Taste
  • Spices Bistro
  • Lobby Lounge

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa services

Family friendly

  • Children's pool
  • DVD player
  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Marina on site
  • Terrace

Spa

  • Hydrotherapy
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • Roll-in shower (selected rooms)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down duvet
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Designer toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower

Entertainment

  • 107-cm LCD TV
  • TV/satellite channels
  • DVD player
  • Films for purchase
  • Premium channels

Food and drink

  • Cookware/dishes/utensils
  • Free bottled water
  • Minibar
  • Fridge

Outdoor space

  • Furnished balcony or patio
  • Garden

More

  • Access via exterior corridors
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace

Similar properties

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Hangzhou
Hangzhou
Chun'an
Chun'an
Business-friendly
Business-friendly
Hotel resort
Hotel resort
4 star
4 star
Guest rating 4+
Guest rating 4+
Parking included
Parking included

Policies

Check-in

Check-in from 2:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 156 for adults and from CNY 78 for children
  • Airport shuttle fee: CNY 1600 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hilton Hangzhou Qiandao Lake Resort
Hilton Qiandao Lake Resort
Hilton Hangzhou Qiandao Lake
Hilton Qiandao Lake
Hilton Hangzhou Qiandao Lake
Hilton Hangzhou Qiandao Lake Resort Resort
Hilton Hangzhou Qiandao Lake Resort Hangzhou
Hilton Hangzhou Qiandao Lake Resort Resort Hangzhou

Hilton Hangzhou Qiandao Lake Resort Reviews

Hilton Hangzhou Qiandao Lake Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 72 reviews" "
" "10 - Excellent 54%
Rating 8 - Good. 23 out of 72 reviews" "
" "8 - Good 32%
Rating 6 - Okay. 3 out of 72 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 4 out of 72 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 3 out of 72 reviews" "
" "2 - Terrible 4%

8.7/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

8.7/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

10/10 Excellent

ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Wonderful hotel. Amazing views of the lake, very good breakfast with a good mixture of Western and Eastern choices, nice outdoor pool (indoor not as nice). Happy to find such a place relatively close to Shanghai. The floor manager Stanley was really helpful and friendly as were all the staff. Be aware that the cheaper lake view rooms may be near a main road that makes being on the balcony less enjoyable. The grand lake view rooms are quiet though. The food selection and drink selection is not as wide as in Hilton's elsewhere in the world, but for the situation of the hotel I was content enough with what was on offer. Be sure to take the boat trip out to the cable car for a postcard view of the lake.
Stayed 5 nights in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Beautiful but not the best service
Beautiful place but it was very slow for July. None of the restaurants were open. Finding English speakers was hard. There seemed to be no activities going on besides going to the pool. Ordering room service was super hard because of the non English speaking.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice view with warm staff. Had a small issue with Yiping Ge overcharging dinner bill, but was solved quickly. Overall it was a nice stay.
Stayed 3 nights in Sep 2017

6/10 Okay

Alfa, Shanghai, China

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Luxry hotel with less staff
This a very luxry hotel with excellent views of Qiandao Lake. Clean, comfortable, but too noisy with local people. The numbers of hotel staff seems not enough to service so many guests, special in holiday. In a word, not too bad for vacations.

4/10 Poor

Kim, Shanghai

Disliked: Staff & service
Holiday caos
Not very nice, tool me 30 min to check in and 55 min to check out cars parked every where and the food seams old. The breakfast was like a camp no service and the service I had was bad I ask the chef for omelet and then after 10 min he still giving the food to Chinese so I felt really bad?

10/10 Excellent

Sally, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to the lake. Great View!
Enjoyed this hotel very much. Nice view, new building, friendly staff. We took a small private jet and it cost 1800 Yen for two islands that we visited (plus tickets to those islands). It's a pity however that there was no entertaining bar, even on Christmas Eve. The rooms we stayed were located on non-smoking floor, but however, there was slightly smell of cigarettes in the corridor and found a cigarette bud in the toilet when we first checked in. Apart from that, we love this hotel and will visit it again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wondeful customer service and a beautiful resort.

2/10 Terrible

Iskander

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

QIJUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
前台服务生需要再提高。晚上10点后就不要送水果了，附送的水果刀根本切不了苹果皮，就算了吧！
酒店正对着湖面，风景非常棒！
Stayed 2 nights in Jul 2021

6/10 Okay

BO

Stayed 1 night in Nov 2020