“The management team is very friendly and helpful but security sense is not sufficient as the cleaning lady forgot to close the windows. If you do not request too high standard of room service, it would be a good choice.”
“From the moment we arrived, we were made to feel welcome. The room was comfortable & toiletries were provided. We had an evening meal there, and food was wonderful.
The staff and owner were first class, I'd definitely recommend staying there.”
“A very enjoyable stay as always after years of visiting and the restaurant is very good accommodating if needed.
The only small feedback - please use a summer duvet on the bed 😌”
“Cracking wee pub, the staff were very helpful, friendly and welcoming. The room was a good size well presented, and very tidy. The breakfast was great - thank you”
“I booked two rooms, but the staff could arrange two adjacent rooms for me. One was at 1/F, one at G/F. It sounded non-professioinal service when they did not consider such factors. Totally disappointed.”
“Absolutely delightful country pub, with quiet garden and super-friendly helpful staff. The room was lovely, simple but tastefully decorated with superb bathroom & shower. Help-ourselves continental breakfast in well-equipped kitchenette. Thank you all!”
“Very clean and very comfortable, with very good air conditioning - very welcome on the hottest day of the year!
My only criticism is the booking process guidelines are not clear and the online system needs improvement. It was not made clear that we would not receive the email with access instructions until the security process was completed and the deposit paid. Then, when trying to pay the deposit, it was not clear that Amex was not accepted and the system just said "declined" right at the……
“Beautiful room, lovely bathroom. Service was excellent and really helpful and accommodating. Was my boyfriend’s birthday celebration and they gave us a complimentary bottle of wine which was so nice. Great location. Parking too which is great in Hitchin. Loved there was a kettle and tea facilities. Will definitely stay again. ”
“I was given a room on the ground floor which was set out for a disabled person as were most of the other GF rooms. I’m sorry but this was not suitable it felt like staying in an old folks home and I had booked 3 nights. When I asked for a room change I was told the hotel was fully booked, I was not happy with this as I had paid approximately £90.00 a night to stay in a hospital room.
I’m not very happy and won’t return to this hotel ”