Nice resort!
Valet needs a bit more improving but other than that, loved it.
Donisha
2024 年 4 月入住 1 晚
4/10 很差
Michael
商务旅客
2024年05月2日
Staff is not so attentive. Understaffed?
Michael
2024 年 5 月入住 1 晚
8/10 还可以
Dale
2024年05月1日
满意:服务设施,清洁度
Hot tub broken would not heat up
Food choices extremely limited for a 4 star hotel
Always construction around the hotel
Homeless around the hotel
Dale
2024 年 4 月入住 1 晚
10/10 超赞
jorge
与家人及幼儿出行, 与家人出行, 与配偶出行, 团体旅客
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Unique resort at downtown austin
jorge
2024 年 4 月入住 1 晚
4/10 很差
Stavroula
2024年04月30日
不满意:清洁度
Stavroula
2024 年 4 月入住 1 晚
10/10 超赞
Eric
团体旅客
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beyond great experience for an exceptionally low price.
Eric
2024 年 4 月入住 1 晚
4/10 很差
Luke
与配偶出行
2024年04月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I'd like to think the hotel would be better prepared when a massive conference is coming into town to better serve their check in needs. I was not part of the conference but was greatly impacted by the hotels inability to handle the sheer volume of guests. Otherwise, great stay aside from all the construction around the property...
Luke
2024 年 4 月入住 1 晚
6/10 一般
Natalie
团体旅客
2024年04月23日
满意:清洁度
Overall the property was nice, however there were several hiccups during my stay. The shower wasn’t working properly and the temperature would go from scalding hot to freezing cold making it very difficult to actually shower. In addition to that, I ordered room service that never came and I was charged. The service at the pool was slow and they do not allow for outside food or beverage even going so far as to check pool bags of guests. The hotel itself was clean and the check in staff was friendly, but there were several aspects that were. It up to par considering the money spent on the experience
Natalie
2024 年 4 月入住 3 晚
10/10 超赞
David
与家人及幼儿出行, 与家人出行, 团体旅客
2024年04月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Accosted within one block of the hotel by people experiencing homelessness several times during my stay.
David
2024 年 4 月入住 4 晚
10/10 超赞
Nathan
与配偶出行
2024年04月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I loved our experience in Austin and the Fairmont was a great hotel. The pool was great and I liked what was available at the hotel. We only ate lunch there on our last day but we heard that the dinner was really good. I liked the good things store, it was good for coffee and breakfast and the lunch looked good. The only things I didn't like about the area was all the construction and feeling like it wasn't safe to walk in certain nearby areas.
Nathan
2024 年 4 月入住 3 晚
10/10 超赞
ARNULFO
与家人出行
2024年04月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
ARNULFO
2024 年 4 月入住 3 晚
8/10 还可以
Catherine
2024年04月20日
满意:清洁度、员工和服务、住宿条件和设施
Catherine
2024 年 4 月入住 3 晚
10/10 超赞
Sarah,santa monica
2024年04月20日
满意:清洁度、员工和服务、住宿条件和设施
Great Stay
Sarah
2024 年 4 月入住 2 晚
10/10 超赞
Kyle
与配偶出行, 商务旅客
2024年04月20日
满意:清洁度、员工和服务、住宿条件和设施
Had a very nice stay, definitely get a croissant at the coffee shop on first floor… good.
Little construction noise around… great stay.
Kyle
2024 年 4 月入住 3 晚
10/10 超赞
Connie
2024年04月19日
满意:清洁度、员工和服务、住宿条件和设施
Connie
2024 年 2 月入住 1 晚
10/10 超赞
INDRA,houston
2024年04月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love this property
INDRA
2024 年 4 月入住 1 晚
8/10 还可以
Christopher
2024年04月16日
满意:清洁度、员工和服务、住宿条件和设施
Very nice hotel, has numerous dining options inside, and easily in walking distance to everything you need. In 2024 it was surrounded by construction, which made walking in some directions a challenge, but that's reasonably temporary.
Dear Christopher, Thank you for choosing Fairmont Austin and for sharing your feedback with us. We're delighted to hear that you enjoyed your stay and found our hotel to be very nice with numerous dining options.We understand that the surrounding construction may have posed some challenges during your visit, and we apologize for any inconvenience this may have caused. We appreciate your understanding and patience as we work to enhance our facilities and the surrounding area.We hope to have the opportunity to welcome you back for another enjoyable stay once the construction is completed.Sincerely,
Dear Clark,Thank you for your perfect rating! We're thrilled that you had a good experience at Fairmont Austin.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your stay. Thank you for choosing Fairmont Austin, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future!Sincerely,
Dear Carla, Thank you for your perfect rating! We're thrilled that you had such a fantastic experience at Fairmont Austin.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your stay. Thank you for choosing Fairmont Austin, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future!Sincerely,
8/10 还可以
Kathryn
与家人出行
2024年04月12日
满意:清洁度、员工和服务、住宿条件和设施
The pool and hot tub were lovely, my 7 year old had a blast. Room was great too. Fulton restaurant, amazing. We we’re there during the week in April and the pool needed way more staff. Spent a lot of time at the pool and no one ever asked me if I needed anything. Had to track down a server every time to take a food and drink orders. I wanted and expected much better pool service.
Dear Kathryn,Thank you for taking the time to share your feedback with us. We're delighted to hear that you and your 7-year-old enjoyed the pool and hot tub, and that you had a great experience with your room and dining at Fulton.We're sorry to hear that your experience with pool service did not meet your expectations. Providing attentive service at our pool area is important to us, and we apologize for any inconvenience you experienced in this regard. Your feedback is valuable to us, and we will address this with our team to ensure that we provide a better experience for our guests in the future.Thank you for choosing Fairmont Austin, and we hope to have the opportunity to welcome you back for a more seamless experience during your next visit.Sincerely,
10/10 超赞
Abby
商务旅客
2024年04月11日
满意:清洁度、员工和服务、住宿条件和设施
They let us check in early, had incredible service and the hotel was nicer than expected
Dear Abby, Thank you for your 5-star rating and glowing review of Fairmont Austin! We're thrilled to hear that you had such a positive experience with us.We're delighted that we could accommodate your early check-in and that you found our service to be incredible. It's always our goal to exceed expectations, and we're pleased to hear that the hotel surpassed yours.Your kind words mean a lot to us, and we're grateful for your recognition. Thank you for choosing Fairmont Austin, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future!Sincerely,
Dear Marilyn Brooke, Thank you for taking the time to share your rating with us.If there's anything specific you'd like to share with us regarding your stay or any areas where we can improve, please feel free to reach out to us directly. We value your input and strive to continuously enhance our guests' experiences.We hope to have the opportunity to welcome you back to Fairmont Austin in the future for an even better stay.Sincerely,
Dear Alan, Thank you for taking the time to share your rating with us. We appreciate your feedback and are glad to see that you had a positive experience overall during your stay at Fairmont Austin.If there's anything specific you'd like to share with us regarding your stay or any areas where we can improve, please feel free to reach out to our Guest Experience team directly. We value your input and strive to continuously enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future for an even better stay.Sincerely,
Dear Oscar, Thank you for taking the time and trouble to share your review following your recent stay at Fairmont Austin.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to the Fairmont Austin in the near future.Sincerely,
6/10 一般
Jeff
与家人出行
2024年04月6日
满意:住宿条件和设施,服务设施
不满意:清洁度
On our second to last day of our stay we requested housekeeping until 9 pm and we gave up on requesting housekeeping.
Dear Jeff, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding your housekeeping request during your stay. Providing timely and efficient service is important to us, and we regret that we fell short in meeting your expectations in this instance.We take your feedback seriously and will address this matter with our housekeeping leaders to ensure that future guests do not encounter similar issues. Your comfort and satisfaction are our top priorities, and we appreciate your patience and understanding.We hope that despite this issue, you were able to enjoy your stay at Fairmont Austin and that you will consider giving us another opportunity to exceed your expectations in the future. If there's anything else we can do to improve your experience, please don't hesitate to reach out to our Guest Experience team directly. Thank you for bringing this to our attention.Sincerely,
Dear NILOUFAR, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Austin. We greatly value and appreciate your positive and constructive feedback. Please note for your future stays, that we have a shower located by the hot tub. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you back in the near future.Sincerely,
Dear Steve,We very much appreciate your comments regarding your recent stay at Fairmont Austin. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again to Fairmont Austin in the near future.Sincerely,
Dear Amando, Thank you for taking the time to rate your experience at Fairmont Austin! We appreciate your 5-star rating and are delighted to know that you had a positive stay with us. We look forward to welcoming you back to Fairmont Austin in the near future for another exceptional stay! Sincerely,
Dear Jorge, We very much appreciate your comments regarding your stay at the Fairmont Austin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Dear Rahim, We very much appreciate your comments regarding your recent stay at Fairmont Austin. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again to Fairmont Austin in the near future.Sincerely,
10/10 超赞
Christina
与家人及幼儿出行, 与家人出行
2024年03月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent property to visit with kids. My two girls—7 and 9 — loved the pool area. We ordered room service, which was better than expected and on time. Before we even left my girls were planning their return trip. Would go back!
Christina
8/10 还可以
Andrew
2024年03月28日
满意:清洁度、员工和服务、住宿条件和设施
Hallways already looking worn bedsheets could be better quality
Resort fee is an overcharge
Andrew
2024 年 3 月入住 1 晚
10/10 超赞
Tae
2024年03月28日
Tae
2024 年 3 月入住 2 晚
10/10 超赞
Jose
2024年03月28日
满意:清洁度、员工和服务、住宿条件和设施
Jose
2024 年 3 月入住 3 晚
10/10 超赞
Marvin
与配偶出行
2024年03月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
-
Marvin
2024 年 3 月入住 1 晚
10/10 超赞
Matthew
2024年03月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing pool and hot tub. Only down fall was some of the treadmills were down in the gym.
Matthew
2024 年 3 月入住 4 晚
10/10 超赞
Renita
与配偶出行, 商务旅客
2024年03月26日
满意:清洁度、服务设施、住宿条件和设施
Great rooms
Renita
2024 年 3 月入住 1 晚
8/10 还可以
Alexandra
与配偶出行
2024年03月25日
满意:员工和服务、服务设施、住宿条件和设施
Property was nice, room was clean but could have been cleaner. Closet mirror was dirty.
Alexandra
2024 年 3 月入住 3 晚
10/10 超赞
Jiangying
与家人出行
2024年03月25日
满意:清洁度、员工和服务、住宿条件和设施
Sounds good
Jiangying
2024 年 3 月入住 1 晚
10/10 超赞
SONIA,West Sacramento
团体旅客
2024年03月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very comfortable
SONIA
2024 年 3 月入住 1 晚
10/10 超赞
Liana
与配偶出行
2024年03月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Fairmont is a great hotel, especially for special occasions. It's one of the only hotels in downtown Austin with a hot tub, and it's conveniently located near Rainey Street, east Austin, 6th street and west 6th. We would definitely come back!
Liana
2024 年 3 月入住 1 晚
10/10 超赞
Thomas
与家人出行, 团体旅客
2024年03月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Top notch care when you are here. Definitely a service based company taking special care that all the little things are not overlooked. They definitely want you to have an experience when you are there!
Thomas
2024 年 3 月入住 3 晚
8/10 还可以
Illusion
2024年03月25日
满意:清洁度、员工和服务、住宿条件和设施
Illusion
2024 年 3 月入住 2 晚
10/10 超赞
Priyanka
与配偶出行
2024年03月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Every time we are in Austin, we choose to stay at the Fairmont. It is a beautiful hotel, with great amenities and a beautiful pool. It is also very centrally located and it is easy to walk to many places from there. The staff is always very kind and helpful. Food and bar in the hotel is excellent. I will always return to this hotel out of the many hotels I have stayed in Austin.
Priyanka
2024 年 3 月入住 2 晚
10/10 超赞
Delia
与家人出行, 团体旅客
2024年03月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rooms are spacious and have all amenities needed to enjoy your stay that being leisure or for business.