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“A lovely place but unfortunately let down by rude staff, bad room placement and broken air conditioning. There was a wedding taken place and the music went on into the night, between this and the broken air conditioning, our young baby was disturbed through the night. We contacted Gary the nightporter who was helpful and explained they knew it was an issue and to raise it with management the following day. We contacted management by email in the end as no one was available the following day. I……

“A classic hotel with comfortable, spacious rooms. Friendly and competent receptionists. Nice breakfast. Continent breakfast self-served buffet or hot, customised English breakfast That take quite a while. If come by train, need to get a taxi ride of 8-10 minutes. We arrived late in the evening. Have to queue for half an hour at the taxi stop.”

“I’d like to say thank you to the very friendly and helpful staff who couldn’t do enough for us. Our room was upgraded with a view of the racecourse and the room was superb. The highlight was a delicious breakfast for £10 when paying in advance. I’ll certainly stay here again when there isn’t racing! ”

“A very nice hotel. The staff are all kind and helpful. Breakfast is fantastic but the selection of lunch and dinner is limited. Generally very good!”

“Good cooked English breakfast”

“服務一般！”

“Beautiful place Bed super comfortable Overall highly recommended”

“Absolutely Terrible avoid . 2200 hours a male member of staff entered our room whilst we were in bed , nearly called Police . Lift permantly broken . Room cleaned once in 8 days Had to ask for clean Towels . Shower water only tepid . No remote for TV asked for another , that was broken ,fixed it myself . Dont bother with it .”

“So terrible we walked in and walked out again, drove around to find a different hotel! This hotel gave me the creeps, like something out of a horror movie with an American hostel feel. We arrived late (10 ish pm) and despite the hotel being quite quiet our room was given to us and was one of the last rooms down a long dark corridor at the back of the building. I was travelling alone with my young daughter and couldnt understand why we were put so far away from civilisation. Something felt……

“Lots of mould a damp windows on the inside ”

“A nice hotel. Friendly staff. Clean and quiet place to stay.”

“Wonderful customer service. I phoned to say that I would be late for final check in (10pm) and Alexandra, the lovely lady on the front desk, made sure I was checked in dignity and made me feel so safe about arriving late. This was my second time visiting The Swan for work trips to Blyton Park track. Couldn’t recommend this B&B enough. Perfect for solo female travellers.”

“Very comfortable and well equipped”

“Staff here are where very helpful we booked a family room when arriving into our room there was only a double bed and one single for a family of 4 2 adults and 2 children. The staff were very quick to help and re arranged us a new room without hesitation. We had travelled a lot the day of staying. Decided to eat at the hotel was disappointed that there wasn’t a children menu for our children to pick from. Couldn’t fault the food was absolutely Devine for dinner and breakfast was lovely to all……

“the room was clean and tidy although it is a little tired in places, bed was comfortable and breakfast was plentiful and tasty ”