Bay Harbor Islands Hotel with Pool

"Roach motel"

"I love this hotel, literally like a resort. I would definitely come back for sure "

"From the start rude welcoming, gave us wrong directions to the room which we had to take a 3 flight up the stairs because of the elevators were not working. The room key did not work, had to go back to the lobby. After finally inside the room strong nasty smell on the sheets and pillows, broken toilet seat. Door would not close from the outside either. No good response from the front desk on trying to solve any of my complaints after expending over $400 per night. Me DO NOT RECOMMEND!!! "

"We did not us laundry because of one day staying."

"Lovely room great it’s a great location "

"The lobby is beautiful and the pool and the pool staff are wonderful. That’s where it ends. The room was fine. We went onto the balcony and the sliding door got stuck open. Tried to eat at the Playa beach bar and grill, sat for 25 min missing a menu and no water or waiter to be found. Finally got a waitress, asked do water and an appetizer. Never got the water and the appetizer came overcooked and burned. Tried to eat the appetizer, waited for another 15 min, still no water or service. We decided to leave $20 on the table for our appetizer and walked out and door dashed dinner. We were only there for one night, so there was no room for the hotel or at staff to redeem themselves. Super unfortunate, I would definitely not go back or recommended to anyone. "

"The room was clean and spacious but housekeeping only came every other day. The front desk and hospitality crew did a fantastic job getting you checked in and making sure all your questions got answered. Both pool and beach were clean and easily accessible."

"Nice area near boardwalk, pool area could use improvements. "

"Breaking was good"