Bolton Bolton Museum Hotels

"Only cons were that most rooms did not have air conditioning. We are staying another night in a few days still and are selecting a room that has air conditioning."

"Staff are nice and friendly. Room is bit tired though. Radiator makes hissing noise continuously and screeched couple of times and disturbed the sleep."

"just standard nothing extra just a room to spend the night"

"Very clean & comfortable room. Nice & helpful staff."

"Spa was not relaxing and staff were rude"

"Nelo was an amazing host – very warm, friendly and helpful. The house was clean, peaceful and very comfortable, and the location is great. We truly enjoyed our stay and really appreciate Nelo’s hospitality. Thank you for hosting us!"

"Very friendly staff, good fresh food. Slightly outdated fixtures which made room look tatty, window sills signs of mould. "

"No staff Andy did not see. Bathroom was a DIY nightmare. Cooker oven broken. Wall paper falling off on stairs. Must have been the smallest room double bed with foot space around edge . Could only open bathroom door half way because of space in room 3 "

"**Hidden fees** (compulsory deposit after paying/booking)**wrong address****leaky toilet****broken TV****no toilet roll**() Very communicative throughout the booking process, nice house and rooms, parking/wifi. (-) paid extra for early check in, only to find the cleaner still there and we were unable to use any facilities until 4pm anyway. I also had to clean some of downstairs kitchen myself. I did the dishes and relined the bin, which I didn’t mind as the cleaner needed help however this is not something I should do having paid extra to check in early and and additional cleaning fee.I requested a refund for this and still haven’t been given an adequate response regarding this 2 months later! 1. The address was wrong.i got sent to someone’s house. key was not in the lockbox of the correct house. Cleaner provided spare key. 2. TV was broken in the front room.3. Leak in the upstairs toilet4. No toilet roll or kitchen roll or kitchen towels. We had to buy our own tissue roll and kitchen roll.5. Balloons left from previous parties6. In the middle of the night we were woken up by a group of people claiming they had booked the same bnb. We exchanged our booking confirmations, I tested out another key that was on our keyring and it worked. The cleaner had given me both keys. very unprofessional, unorganised and quite disturbing for us to be woken up in the middle of the night. Be wary booking any of these houses. "