波士顿(及邻近地区)费尔蒙特

"我们在那里一共住了四天，没有一次更换床单被罩，期间我跟前台讲过5次我们需要新的床单被罩和毛巾，也只有一次有回应，还只是把新的床单被罩放在门口要我们自己换，脏的也没有拿走。非常垃圾的服务。"

"客房整洁"

"Room is clean and comfortable. Counter is very nice"

"I haven't used anything since checking in. The bathtub is clogged and infested with mosquitoes. The windowsills and tables in the room are dusty, as if no one has stayed and hasn't cleaned them in ages. The refrigerator also doesn't work. After reporting the situation, we were told we would get a full refund. However, a month has passed and I haven't received one. I contacted the hotel, and they said they'd already processed the refund and told me to check with my bank. I went to the bank and asked the manager to check, but they also said there was no refund. I think this hotel is deceptive. If I had a five-star review, I wouldn't give it a single star. It's terrible. If there was a complaint number, I would definitely file a complaint with this hotel, not just the Hilton. It's worse than an average hotel. It's ridiculous."