Horrible. Concierge was the only area of the resort that actually smelled good. Probably due to the air freshener. But the rest of it, smelled horrible. All the food served the location was not good. I figured we were in Mexico, how could they possibly mess up tacos and fajitas, well they did. They couldn't even get a basic hamburger to taste good. The water in the pool was dirty, there was a scaly film over it. They only have limited selection of beer, such as Heineken, dos x and a light beer. That is all. Every restaurant required a reservation, if you didn't have one you would have to eat at the buffet or get room service. This was the only time we have ever gone to a all inclusive resort where we actually lost weight because of the lack luster quality food served at the resort.
The cookies at the Coco Cafe had no flavor. Which is surprising, how can anyone me up cookies. Not to mention the poor working conditions in that cafe
The poor girls who work in the cafe have to endure the hot humid condition in the cafe. It seemed that the AC was never working at that location during our stay.
The whole resort smelled like sulfur.. in other words it smelled like fart. The property has crocodile warnings around it. So if your looking to get bit. Head out to the beach and try your luck. I would not recommend this place not will I ever return
David
於 2025 年 7 月住了 5 晚
8/10 不錯
dan
2025 年 7 月 21 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel was nice and the staff was great. Food was on par with other all inclusives I've been to. Waterslides and lazy river were a great addtion for my 9 year old son. but I personally didn't vibe with this
dan
於 2025 年 7 月住了 6 晚
10/10 優異
Henry
親子同遊
2025 年 7 月 20 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very well maintained property. Very friendly and helpful staff. Great resort for families.
Henry
於 2025 年 7 月住了 7 晚
8/10 不錯
doris
家人同遊
2025 年 7 月 19 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel.dont have a good beach front.
doris
於 2025 年 7 月住了 3 晚
10/10 優異
Beatrice
家人同遊
2025 年 7 月 18 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great, but just the strong smell of seaweed everyday.
Beatrice
於 2025 年 7 月住了 3 晚
10/10 優異
Jonathan
家人同遊, 伴侶同遊
2025 年 7 月 16 日
讚好:整潔度、設施服務和住宿狀況
Excellence day for families and couples. Great layout at the property with amazing food choices throughout entertainment during the day and evening was fantastic. Great entertainment staff and service staff on the property. I would definitely go back.
Jonathan
於 2025 年 7 月住了 6 晚
10/10 優異
IVAN RICARDO
家人同遊
2025 年 7 月 15 日
讚好:整潔度、設施服務和住宿狀況
Un resort para repetir, lo mejor de todo el aire fresco natural en el lobby
IVAN RICARDO
於 2025 年 7 月住了 3 晚
10/10 優異
VICTOR
2025 年 7 月 12 日
讚好:整潔度、設施服務和住宿狀況
The property is nice & clean, the staff are very friendly & accommodating. The food is what you should expect at an all inclusive resort, the hibachi, Mexican & Italian restaraunts are pretty good, better then the usual buffet but you will need a reservation.
VICTOR
於 2025 年 7 月住了 6 晚
10/10 優異
FERMIN A
伴侶同遊
2025 年 7 月 11 日
讚好:整潔度、設施服務和住宿狀況
Excelente servicio , buena comida , mucha variedad y las bebidas de maravilla , licor de buena calidad!!!
El Spa, increíble!!!!
Lo que mejoraría sería las actividades en el área de la alberca que usarán mejor equipo y micrófonos para los jóvenes de entretenimiento…
FERMIN A
於 2025 年 7 月住了 4 晚
8/10 不錯
Christopher
家人同遊
2025 年 7 月 10 日
讚好:整潔度、設施服務和住宿狀況
We generally enjoyed the stay and had a great week. There were a couple of disappointments. We'd stayed at Dreams resorts before and the food and food options were a highlight of our previous stays. That was not the case this trip, the food was good but below our experiences and expectations. The other issue was the number of weddings and how when a wedding was going on it shut down access to the pools and beach. There were multiple weddings most days that often forced all of the non-wedding guests into smaller portions of the pool and pool deck area.
Christopher
於 2025 年 6 月住了 8 晚
6/10 一般
Brenda
親子同遊
2025 年 7 月 10 日
不滿:整潔度、職員與服務和設施服務
Food was poor quality, service was rude and snappy , rooms were dirty , activities were minimum and only open certain times in the day.
Brenda
於 2025 年 7 月住了 5 晚
10/10 優異
Alex
2025 年 7 月 10 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The restaurants have good authentic food. Having an app for activities makes it easier to plan the day.
Alex
於 2025 年 7 月住了 4 晚
8/10 不錯
Lee
家人同遊
2025 年 7 月 10 日
讚好:整潔度、設施服務和住宿狀況
Beautiful resort. A lot to do for kids. Workers were extremely friendly and catering. Could’ve cleaned around the pool areas more.
Lee
於 2025 年 7 月住了 5 晚
10/10 優異
Brenda
家人同遊
2025 年 7 月 9 日
讚好:整潔度和住宿狀況
The food was really good. Really good service in the pool
Brenda
於 2025 年 7 月住了 4 晚
4/10 欠佳
neftali
2025 年 7 月 3 日
They set rules in the resort but nobody follows them. For everything is reservation and when the people finish eating the ones that did reservation they dont do walk ins for the others. Thats whye andy family we would try to reserve 2 restaurants at a te because by the time we wanted to reserve for the next day there was nothing available and we wanted to try all restaurants. There based of reservation.
They dont explain certain things when they welcome if it wasnt for someone else about the check out then we wouldnt be able too check out on time because our flight was early in the morning theres no one in the lobby early in the morning to help you check out you have too check out a night before you leave.
We wanted to get room service to get food in our room just because we spoke spanish they took long too bring food but little they know we u.s citizen the next day we did the same thing and spoke English and brought our food real quick.
Which they should treat everyone equally no matter the race.
neftali
於 2025 年 6 月住了 7 晚
8/10 不錯
Milutin
親子同遊
2025 年 7 月 3 日
讚好:整潔度、設施服務和住宿狀況
Great resort!
Milutin
於 2025 年 6 月住了 4 晚
10/10 優異
Bernard
2025 年 7 月 2 日
Bernard
於 2025 年 6 月住了 5 晚
10/10 優異
Lester
2025 年 7 月 1 日
Lester
於 2025 年 6 月住了 6 晚
4/10 欠佳
Candace
2025 年 6 月 30 日
Candace
於 2025 年 6 月住了 3 晚
8/10 不錯
Marivien
家人同遊, 多人同遊
2025 年 6 月 30 日
讚好:整潔度、職員與服務和住宿狀況
I didn’t like the food.
There’s only 2 elevators going to our rooms and 1 was out of service for the 3 days we were there.
Not much places to shop.
The women’s bathroom at the lobby was out of paper towel for one whole day. The restrooms should be checked frequently.
Marivien
於 2025 年 6 月住了 5 晚
10/10 優異
Refugio
2025 年 6 月 29 日
Refugio
於 2025 年 6 月住了 5 晚
2/10 很差
ashley (elizabeth)
家人同遊
2025 年 6 月 29 日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
**pls read other reviews under 3 stars. They are Accurate!
Not to sound ungrateful and the Staff was beyond Nice … this review reflects Dreams itself and not the staff. comparing to other resorts near the area for the same price ::
- resort is small; you sit literally on top of each other- in addition they closed off a whole pool area/lounge chair area for a wedding to pass at 4pm.
- some pools were not open at the same time as others. Only one pool had a swim up bar and sooo crowded and drinks are watery (I’m not a drinker like that but not even one good cocktail)
Food- compare other resorts was limited, trays constantly empty or food was cold. It just wasn’t fresh. The same 3 fruits served ( watermelon, cantaloupe and papaya.. sometimes pineapple)
Italian restaurant was good but super small portion ( we ended dip at buffet )
Unfortunately - we couldn’t use the beach due to seaweed (not their fault) but then you are all stuck near the pool. Not enough activities for pple to be entertained. Less than 20 floaties for the entire resort ( there are slides and lazy rivers)
U will be bored by day 3!