No one was at the property and we were sent to a different location. I was traveling with my elderly father and the walk between properties in the heat with our luggage was very hard for him.
Nicole
2024 年 6 月入住 1 晚
8/10 还可以
Suzanne
团体旅客
2024年03月5日
满意:客房舒适度,清洁度
Suzanne
2024 年 2 月入住 14 晚
2/10 糟糕
Maureen
与家人出行, 与配偶出行
2024年02月19日
不满意:清洁度、服务设施、住宿条件和设施
Highly recommend NOT STAYING HERE. Puerto Morelos is great and the location is close to everything but the actual property is 1. Not as advertised/not even the building in the pictures and 2. Rundown and gross.
In case you are still considering…
3. There was a single hand towel in our room and when I requested some sort of actual towels for showering was told not until tomorrow. After 3.5 hours and a lot of back and forth we finally ended up with towels dumped on the floor outside our room.
4. The first floor bedroom my in-laws were in did not have locking windows. No deadbolts on either of our doors, just a little push button lock. No key to the safe in our room. One of the windows facing three late night bars didn’t have any sort of covering.
5. Corners of bathroom not swept, gum stuck to floor, curtains so dirty I did not even want to touch them. The giant jug of clean” drinking water smelled funky.
6. No toiletries provided and certainly no robes like in the photos (lol). Only one pool with no outdoor lighting so unusable after 7 pm. If there was any sort of roof deck or restaurant, we did not find them.
Also, the property is in a pretty loud area but we were there on a Saturday and were expecting downtown noise. This didn’t bother us but might bother someone.
Maureen
2024 年 2 月入住 1 晚
6/10 一般
David
与配偶出行
2024年02月15日
满意:服务设施,清洁度
Our first room had no running water. There was any empty room next door which we were moved into the next day somewhat begrudgingly. Once we were settled and had a bathroom to use things went OK. Location was convenient for our needs though two restaurants across the street often had loud music late into the night.
David
2024 年 2 月入住 10 晚
10/10 超赞
alfred
2024年01月18日
满意:客房舒适度,清洁度
Very helpful staff
alfred
2024 年 1 月入住 6 晚
2/10 糟糕
David
2024年01月1日
不满意:住宿条件和设施,清洁度
David
2023 年 12 月入住 14 晚
2/10 糟糕
Dexter
2023年12月29日
Dexter
2023 年 12 月入住 6 晚
6/10 一般
Leslie,Montpelier
与配偶出行
2023年12月28日
满意:清洁度
The place was clean and lots of hot water. Easy access to restaurants and the beach.
Now for the downside. Checkin was difficult. First off the place doesn't have a sign. When we arrived, there was no one around. We were having difficulty with our Mexican SIM card and had to go next door to King Scuba to ask if they knew where the management was. They were very kind and tried to call a number we had as well as a number they had. No one answered either number. Not knowing what to do next we waited around and the manager and maid arrived and seemed baffled as to where to put us. They put us in a nice apartment and we asked about WIFI password. After awhile the manager gave us a password that didn't work. But eventually she got the right password. Everything seemed to be fine. After a trip to the store, we found the refrigerator wouldn't get cold but the freezer was refrigerator cold and we used that as a small refrigerator. We could never reach anyone by phone to inform them.
We met another couple on our last day that also could not reach the management to check in. I think this is a common problem.
So no I wouldn't recommend staying here.
Leslie
2023 年 12 月入住 5 晚
8/10 还可以
Louise
与家人出行
2023年09月17日
满意:客房舒适度,清洁度
Louise
2023 年 9 月入住 1 晚
2/10 糟糕
Lidia Lopez
与配偶出行
2023年08月11日
No me permitieron el acceso a la propiedad, exijo el reembolso