We chose this property because of the view of the lake and in that we were not disappointed. It was stunning. (There is some traffic noise from the deck.) The beds were comfortable with nice linens, and there was plenty of hot water.
There were, however, some serious flaws. The downstairs carpet was filthy and badly stained, even torn in one spot, and the only chair in the living room was dirty and both arms ripped open. There was a faint smell of pet urine and stains on some of the baseboards. I emailed photos to management upon arrival and was told that the feedback would be passed on to the owners. That did not do anything for us! The faucet in the only bathtub/shower was broken, and fell off at the slightest touch, and the bathroom flooring was torn and very beat up.
It was very inconvenient having the master bedroom and bath up the steep, spiral staircase and after one night we gave up and moved downstairs. This should be disclosed up front, as it is not appropriate for even fit seniors like us, or anyone with mobility issues. Since there is no dresser in the small downstairs bedroom, there was no place to unpack. The kitchen is very tiny, with only room for one person.
Housekeeping was less than acceptable, despite a hefty cleaning fee. There were cobwebs in windows facing the deck, empty liquid soap containers, no tissue, and filthy carpet. There is no bathmat in the tub and it is very slippery.
The house next door is collapsing, and surrounded by cyclone fencing. There was a ratty old couch out by the curb only a couple feet from the rental, adding to the sense of a derelict property. Why was this not disclosed?
The price on the website is misleading if not deceptive. After adding numerous fees, a required damage waiver policy, and taxes, it was almost double what is advertised, even on weekdays. At $443.50 per night this is the most we have ever paid, and we were shocked to find the property so run down. We went with a private rental company to avoid the Air BNB fees, but this is just as bad or worse.
We found the unnecessarily threatening, nasty tone of the policies on charges for early check in/check out, and charges if the TV settings are changed quite off-putting. When we sent Management a list of our concerns and disappointments, they offered only a $200 credit. A refund for one free night, at the minimum, would have been appropriate.