Cleveland Cleveland Mall Hotels

"This is super convenient to Rocket arena which is why we stayed here and have stayed him probably 6 or 7 times in the last 2 years. Our room stunk like cigars, the shower was disgusting and the floor needed a sweep. I talked to the front desk they said they could move us to a king no couch, it was me and my 2 sons, they said they would clean it when we went to the game. That didnt happen and by the time we came back it was 1030 and we were tired. I mentioned to front desk in the morning and got blown off. I was not looking for a handout just some kind of apology. "

"Perfect location..10 minute walk to Rocket Arena and Progressive Field. "

"The newly remodeled building is incredible. Very well done. I really found the place to be exquisite. The staff were amazing. The overall experience was fantastic."

"Close to dining and activities "

"Great hotel "

"Clean hotel. Affordable accommodations. Nice restaurant called Betts right next to lobby. Lobby was clean and nice with a modern fireplace to keep warm. Will definitely be back."

"Our stay at the Westin Cleveland was extremely disappointing. The first room they put us in was clearly not cleaned properly — the tub had dirt and debris all over it and the shower wouldn’t even get hot. After complaining, they moved us to another room, which somehow wasn’t any better. The second bathroom had a hair sitting in the tub and the shower only got lukewarm. To make matters worse, the front desk staff was rude when we checked out, and when we tried calling from the room earlier in the stay they simply stopped answering the phone after moving us to the second room. Overall, it felt like cleanliness and customer service were the last thing this hotel cared about. Very disappointing experience."

"Perfect location!"

"Staff was helpful and kind"