Altrincham Dunham Massey Hall and Gardens Hotels

"Breakfast was really good. Nice comfortable bed and staff were brilliant. Can’t wait to go back agsin"

"Nothing much to see really its a Victorian building with lots of rooms. The shower was just a trickle. Didn't get a good night's sleep as the washing machine was on all night. And traffic noise. Ok for one night i suppose."

"What a great hotel. Helpful staff, comfortable bed and great power shower!"

"We had such a wonderful stay, we wish we had more than one night, so we’ll be back for sure. "

"Room good but working on new build in carpark and rear garden so not 2 happy with Digga driving in morning "

"None of the electric sockets worked for my whole stay! I couldn't have a hot drink, watch TV or charge my phone. The lighting was ok, so it was not due to a power cut. Self check in would work better if they actually let you know which room number you have. Shower is very weak. Positives are free parking, proximity to tram station. "

"For a large group, the house is workable. With 7 bedrooms and multiple common areas, 10–14 guests can fit comfortably. The kitchen is spacious, and the location is convenient: a short walk to the King George pub and a quick Uber to a large Tesco.But, serious maintenance, cleanliness, and communication issues overshadowed those positives.We requested early check-in and were told cleaning required the full five-hour turnaround. On our first morning, we found a pan put away with food crusted inside. Later, 5 dinner plates were dirty and had clearly been replaced without washing. We checked further and found utensils also stored covered in food. We reported this twice; after the first message we got “Thanks, I’ll let our team know,” and then no follow-up.That same morning, one member of our group was trapped in his bedroom overnight when the doorknob came off in his hand because the internal bolt was missing. He had to force the latch with a credit card to get out. We reported this as well and were told, “I’ll get back to you,” but no one came and no follow-up happened.There were also no paper towels or dish soap, limited toilet paper, patchy Wi-Fi, overgrown grounds with garbage in the bushes, and a poorly maintained game room with unusable darts, damaged pool cues, and an unstable pool table.Problems can happen anywhere. What matters is how they're handled- here, issues of safety and cleanliness were not addressed at all. We paid premium for luxury. We did not get it."

"Superbly newly renovated property in a great location. Very quiet area and car parking was easy throughout my stay. Smart tv, comfy bed, well equipped kitchen etc made it ideal for my 12 night stay "

"This property claims to be accessible throughout its website; however, they only have one accessible room on the ground floor. The hotel itself is not accessible, nor are the rooms. As someone with a disability, I had to navigate two steep staircases to reach my room, which also contained stairs. The bathroom was extremely small and unsafe for disabled individuals. Fortunately, a family member was present to assist me, as I shudder to think what might have happened otherwise. No staff offered to help, and my prior request for assistance was ignored before my stay. I checked out immediately upon arrival and did not use the room. Expedia attempted to contact the property regarding false advertising and a refund, but all calls and emails have been ignored. This experience was unprofessional and misleading."