2/10 糟糕
A K M Syful
2026 年 3 月 9 日
不满意：员工和服务
Made a reservation for 2 nights for my dad. I called them around 9pm to let them know that he will be late for check in and won’t get there until midnight. The staff I spoke to on the phone was very rude and was telling me I need to update my card because there wasn’t enough money on it even though I clicked pay in property. Since he said “if the card doesn’t work, it’s just a piece of plastic” I transferred the whole amount to that card and also told them my dad would be paying with his card when he gets there after midnight. I updated the payment method around 9:45 and at 10:08 I get a message saying the reservation was canceled. I called the property again and a woman picked up and told me Expedia canceled it. I contacted Expedia, and they told me the reservation still shows it’s active and I sent them a screenshot of the email I got from the hotel. They told me I won’t be charged for and tried contacting the hotel for me but no one picked up.
A K M Syful
2026 年 3 月入住 2 晚
