No response when I called to discuss check in time, no call back. Terrible service. Would like a refund
真实旅客
2020 年 4 月入住 1 晚
6/10 一般
真实旅客
2020年03月11日
不满意:住宿条件和设施
I accept that for £65 a night you are not going to get a lot but the state of the décor and lighting was awful. £20 worth of paint and Polyfilla is all that it would take to bring it up to acceptable level.
真实旅客
2020 年 3 月入住 2 晚
4/10 很差
真实旅客
与配偶出行
2020年03月10日
不满意:住宿条件和设施,服务设施
Unkomplizierter Check-In und Check-Out. Gute Lage zur Tram in der Neustadt.
Keine direkte Beleuchtung im Zimmer. Heizung funktionierte nur irgendwann nachts, viele kleine Reparaturen sind fällig, insbesondere im Bad. Warmes Wasser erst nach längerem Laufen lassen. Schlechteres 3 Sterne Hotel als das zuvor gebuchte 2 Sterne Hotel.
真实旅客
2020 年 3 月入住 1 晚
10/10 超赞
pankaj
2020年02月29日
pankaj
2020 年 2 月入住 1 晚
10/10 超赞
Lee
团体旅客
2020年02月27日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lee
2020 年 2 月入住 1 晚
10/10 超赞
julie
与家人出行
2020年02月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Family trip to theatre excellent location 5 minutes walk great stay with two little children
julie
2020 年 2 月入住 1 晚
10/10 超赞
junix
2020年01月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
lovin it
I had the most amazing stay here! Derrick was so warm and helpful. I love my room which is walking distance to anywhere else!
One of the best stays I had for a very reasonable price!
junix
2020 年 1 月入住 2 晚
4/10 很差
真实旅客
与配偶出行
2020年01月1日
满意:员工和服务
不满意:住宿条件和设施,服务设施
I booked in to stay at this hotel in January 2019 for NYE December 2019. I paid £440 for a suite with breakfast. The reviews were really good and location sounded great. When I got there i was told that it had new ownership since February 2019, they no longer did breakfast and no longer had a suite... we had been allocated a very basic double bedroom. No one had contacted me to inform me of this and to say I was disappointed is an understatement.
I obviously told the man at reception I was not happy with this but it’s NYE and so finding new accommodation would have been impossible. The receptionist contacted the manager who offered me a reduced rate of £350. I had to accept as was held over a barrel having flown in from Bristol for NYE and potentially not having anywhere to stay.
You wouldn’t pay anymore that £50 a night for the double room and so I’ve been seriously ripped off!
I will say the location is great and the man in reception was as helpful as he could have been but overall to be have been looking forward to a luxury room for nearly 12 months and then having what I was given, for the price I paid was disgusting and I would not recommend this hotel for this reason.