Poor management.
Poor communication among staff.
Staff are unhelpful.
Lack of sense of urgency to address the customer's queries.
Defensive attitude towards complaints.
The presence of blame culture in the management.
The hotel and management were just wonderful! I loved my deluxe room with 24 hr room service. The hotel itself was charming and very warm & welcoming. I will definitely be staying on my return trip.
Carol
2024 年 4 月入住 3 晚
10/10 超赞
Eddie
与配偶出行
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful Hotel, with great staff. Loved our stay and would come back.
Eddie
2024 年 4 月入住 2 晚
10/10 超赞
Jennette
2024年04月26日
Jennette
2024 年 4 月入住 4 晚
10/10 超赞
Olga
2024年04月7日
满意:清洁度、员工和服务、住宿条件和设施
Olga
2024 年 4 月入住 4 晚
10/10 超赞
Patricia
与家人出行
2024年04月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved this hotel in Edimburg. Our room was just so lovely with huge windows and all the light going in. Spacious and so comfortable. Its close enough to old a new Edimburgh. The staf were super helpful. It's a really wonderful hotel.
Patricia
2024 年 3 月入住 3 晚
10/10 超赞
Sharon
与家人出行
2024年03月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel in a beautiful area. Will definitely stay here again.
Sharon
2024 年 3 月入住 5 晚
10/10 超赞
Aidan
2024年03月18日
满意:清洁度、员工和服务、住宿条件和设施
Aidan
2024 年 3 月入住 1 晚
8/10 还可以
Dinara
与家人出行
2024年03月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall really enjoyed the stay. Friendly staff and clean and comfortable room.