New York Empire Outlets Hotels

"Despite not having a room ready at check in time, the experience was still excellent. Very helpful and friendly staff. Great location to explore from. We would recommend this property to anyone coming to explore lower Manhatten."

"Perfect location !"

"Spent 4 days and was a great experience! Beds were incredibly comfortable! Rooms were big for New York, clean, maintained rooms and very comfortable. Hotel is in excellent location for financial district, seaport area and about 10 minute walk to WTC memorial. Ease of access to all subway lines to go uptown from WTC area. Would definitely stay again!"

"The hotel meet all our expectations for a great stay. The water view was worth booking. The only problem was the size of the room, a little small but this is New York. Staff service was excellent."

"It was okay"

"This property appears to have recently been converted to a hotel from something else. Very hard to find, almost no signage or entry canopy. Entry was down a full steep flight to basement lobby; small HC elevator provided access only with receptionist's help. Rooms were new and clean with very poor workmanship. Bed was clean and comfortable and room was reasonably quiet. Continental Breakfast in sub-basement was dismal."

"It was a very relaxed visit for us. The front desk and the room service / housekeeping folks were extremely patient, helpful, and showed great humanity in meeting our personal needs. In addition to the comfortable bedding, shower, room essentials made for a very pleasant visit for us. Thanks guys. We appreciate you."

"The rooms have high ceilings that echo all the noises. The lighting in the room is really poor despite controls for fancy ambience settings. Our room was super cold, and the thermostat did not seem to work. There was a tower heater, so I guess someone before us had already complained... There is no coffee maker in the room, but they brought us one when we asked. The bathroom sink is fancy, but the spout is so close to the rim that it is challenging even to wash hands. We had breakfast in the Wall and Water restaurant, but it was quite average; terrible coffee. It's a buffet, but the tip is included by default! "

"I was there for 4 nights and the room was made only 1 time. I had to requests towels and coffee. I was also charged $20 per night extra so I could get a 3rd floor room. The room was small with 2 beds. I will not be staying there again."