Spokane First Interstate Center for the Arts Hotels

"My initial room was ground floor facing the parking lot. As a single female in the suite, I requested to switch to a higher floor. Front desk were understanding and accommodated without "

"Check-in was an absolute nightmare! We arrived at 5:00 PM and waited in line for 20 minutes, (there only one person working at the front desk). When we finally got helped, we were told our room wasn’t ready—no estimated time, just “we’ll call you.” It took another hour and 15 minutes before we received that call. We then waited in line again for another 20 minutes to get our keys. Unfortunately, the keys didn’t work for the elevator. A man already inside assumed we didn’t know how to use it and used his key to help us. When we reached our floor, the key still wouldn’t unlock our room. We double-checked the room number—it was correct—so back down to the front desk we went. We were issued a new set of keys, which worked for both the elevator and the room. As we started settling in, one of the teens noticed luggage already inside. We had been given keys to AN OCCUPIED ROOM. Thankfully, no one was in the room at the time, but it was still a serious and concerning mistake. We returned to the front desk for a fourth time before finally receiving a key to an unoccupied room. The entire process took over two hours. I’ve since reached out three times and have been promised a call from the manager, Tawnee. It has now been two days, and I have yet to hear anything. For nearly $300 per night, this experience made it feel like guest care ends once payment is made. There are several very nice hotels in the downtown area—I would strongly recommend avoiding this one."

"Wonderful and cozy stay with wonderful staff!"

"Beautiful place beautiful scenery- I would stay here more often if the cost was more affordable."

"There was a FBLA convention somewhere near by, the walls are thin, so all the commotion and chaos happening in other rooms or in the hallways impacted my ability zoom for work. I left one day before scheduled because of this. When I notified the front desk, they responded without care, or help find a solution for me."

"Room was clean. Bed mattress was on an oversized metal frame that was not secured so the mattress slid. No grab bars or shelf in the shower. Shower floor was very slippery."

"Breakfast was amazing and the staff was exceptional!"

"Parking garage staff were friendly and helpful. The front desk ladies were amazing! "

"great experience overall."