London Fortune Theatre Hotels

"Avoid!! I was granted access to a hotel room with somebody else's belongings in .. apparently the room had been cleaned so no idea how this happened, very concerning secur"

"H"

"Staff were all very friendly and helpful. Clean room with nice view, excellent breakfast buffet."

"Convenient for shops and many theatres, Covent Garden."

"Internet was good. The bathroom wasn’t gross, but I also wouldn’t say it was very clean. Bed was hard, but the room was super quiet and comfy. You’ll be charged extra for everything you should get for free. Checking in early isn’t an option without a fee, nor is leaving your bags - without a fee. "

"A lovely hotel, with fantastic views of either the Tower Bridge or the docks. However, staff at the contact centre and hotel were unhelpful and at times rude."

"Really nice place to stay. It’s well located (theaters, restaurants, underground station) "

"Great location. Fantastic room. Staff was friendly and very helpful "

"Location is excellent but mattress is terrible. The mattress was like a slide, it was very worn out. Requested the hotel not to enter my room, and they entered it twice every day without my consentment due maintenance issues, plumbing, sewage, leaks, …. I never reported an issue, but they had an excuse to enter it. Maintenance team went inside my bathroom and closed the door and never saw any repairs. The first day they left a mess in my bathroom, second day they left the shower sewage open, I complained about that, and the maintenance guy told me I could close it. It is not my job to do their job. Restaurant high tea time pretty expensive for the quality. I would not recommend it. Requested two time helps with taxi, they ignored me “ go outside and find it yourself” Manager told me due maintenance issues, she was going to process a partial refund for compensation, never did. Not the worst, not the best. The day I left they did not want to print the confirmation my account/ expenses account was closed. They had a voucher open and did not wanted to print a confirmation it was closed. They blamed Expedia for everything. "