Gros Islet Spa Hotel

"Bay Gardens Hotel is quite a dated hotel however some refurbishments were taking place to the dining area just prior to me leaving. I found the meals (lunch and dinner) good with breakfast being my least favourite as could be quite hit and miss on some days. My room was a standard king size room with a balcony which was an adequate sized room and modern which was cleaned thoroughly each day. I used the gym most days which is small however has all the necessary equipment for a decent work out. There is a shuttle bus which takes you to the beach and sister hotels which is a great plus about this hotel stay. Another plus is the hotel provides water filling stations which provide filtered water. The majority of the staff were helpful and pleasant and the hotel is located in an ideal spot near to shops and a mall and local bars which I felt safe going to as a lone female traveller. St Lucia hotels can be extremely expensive but I found this to be good value for money and would definitely stay there again in the future."

"The hotel was okay overall, but it felt a bit run down and could use some updates. The staff interactions were somewhat impersonal, and we didn’t feel particularly welcomed during our stay. Unfortunately, the food quality was quite disappointing and did not meet our expectations. The buffet area also had an unpleasant odor that made dining there difficult. Based on our experience, I wouldn’t recommend this hotel to friends."

"Wonderful resort! It has everything you need. The food at the resort restaurant was really good. It’s close to lots of restaurants & bars. 5 min walk to Reduit Beach. It was perfect for what we wanted. "

"Great resort! We had the Diamond Club with butler service. Ocean view room and exceptional customer service. The food and drinks were good and there were several activities on site to participate in!"

"One of the most kindest people I have ever met!"

"The pool is clean and enjoyable for swimming laps. I often had the pool to myself The room was kept clean. It had a small but effective refrigerator and microwave. Glasses, plates and silverware were useful and cleaned for me after use. The staff was very friendly and responsive. The breakfast was bountiful, consisting of fresh fruit, made to order omelettes, cereal, pastries and delicious coffee I haven’t tried the bar yet The neighborhood is convenient with a mall with supermarket and small, friendly bars and restaurants. I enjoyed the Bay Gardens so much, I decided to stay another week!"

"Clean room"

"Rooms are very spacious and well kept (freshly painted, new appliances). Pool is very nice, gym is OK (excellent variety of equipment for a hotel gym, but kind of old/worn). Location right on the beach is fantastic — water is SO nice. And plenty of water sport options to be had. Staff is very friendly and helpful. Of note, we did have a bunch of minor problems — TV didn’t work, shower drain got clogged, key entry stopped working. They did fix them all fairly quickly, but I guess they could use a bit of a maintenance upgrade. None caused us anything other than a First World Problem! Overall, a very nice stay in Saint Lucia. I think other resorts may be nicer, but value here was definitely good from whatever else I saw. "

"Beautiful grounds and beach are the main selling points for this resort, with absolutely beautiful sunsets. Highly recommend this property if you're looking for a private, quiet, luxury resort vs. the others closer to Rodney Bay that are more crowded. Love how it felt like you had the beach to yourself, without needing to compete with other guests for a spot on the beach or pool. The food here is okay, a little bland but the pressed coffee we got every morning at breakfast was amazing. I'd recommend venturing out to other local restaurants for dinner, and the front desk can help arrange a taxi for about $50 U.S. round trip. The downsides here are that the service isn't that great for a five-star resort depending on who you get but they were still accommodating. The room we had didn't have an outlet near a mirror for the hairdryer they provided but maintenance was able to build an extension cord for us quickly."