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Flamingo Resort Cat Ba

5.0 star property
Luxury hotel on the beach, with 2 indoor pools

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Photo gallery for Flamingo Resort Cat Ba

2 indoor pools, outdoor pool
2 indoor pools, outdoor pool
Breakfast, lunch and dinner served
Beach/ocean view
Living area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Spa

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for 1-Bedroom Deluxe Residence Ocean

1 bedroom, premium bedding, in-room safe, desk

1-Bedroom Deluxe Residence Ocean

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Dining table
LCD TV
Premium bedding
Separate bedroom
  • 614 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for 2-Bedroom Deluxe Residence Ocean

1 bedroom, premium bedding, in-room safe, desk

2-Bedroom Deluxe Residence Ocean

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Dining table
LCD TV
Separate bedroom
Premium bedding
  • 1302 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Large Single Beds

View all photos for Deluxe Ocean Twin

1 bedroom, premium bedding, in-room safe, desk

Deluxe Ocean Twin

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
LCD TV
Premium bedding
Separate bedroom
Bathrobes
Hydromassage showerhead
Private bathroom
  • 323 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for 1-Bedroom Premier Residence Ocean

1 bedroom, premium bedding, in-room safe, desk

1-Bedroom Premier Residence Ocean

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Dining table
LCD TV
Premium bedding
  • 732 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for 2-Bedroom Deluxe Central Residence Ocean

1 bedroom, premium bedding, in-room safe, desk

2-Bedroom Deluxe Central Residence Ocean

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Dining table
LCD TV
Separate bedroom
Premium bedding
  • 1302 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Large Single Beds

View all photos for Deluxe Mountain Twin

1 bedroom, premium bedding, in-room safe, desk

Deluxe Mountain Twin

Highlights

Air conditioning
Heating
LCD TV
Premium bedding
Separate bedroom
Bathrobes
Hydromassage showerhead
Private bathroom
  • 323 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Central - Mountain King

1 bedroom, premium bedding, in-room safe, desk

Premier Central - Mountain King

Highlights

Balcony
Air conditioning
Heating
LCD TV
Premium bedding
Separate bedroom
Bathrobes
Hydromassage showerhead
  • 431 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Central - Ocean King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Central - Ocean King

Highlights

Air conditioning
Heating
LCD TV
Premium bedding
Separate bedroom
Bathrobes
Hydromassage showerhead
Private bathroom
  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Imperial Sky Suite

Living area

Imperial Sky Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Private pool
Air conditioning
Heating
Dining table
LCD TV
  • 6997 sq ft
  • Ocean view
  • Sleeps 9
  • 3 King Beds

View all photos for Deluxe Central - Mountain Twin

1 bedroom, premium bedding, in-room safe, desk

Deluxe Central - Mountain Twin

Highlights

Air conditioning
Heating
LCD TV
Premium bedding
Separate bedroom
Bathrobes
Hydromassage showerhead
Private bathroom
  • 312 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for 2-Bedroom Premier Residence Ocean

1 bedroom, premium bedding, in-room safe, desk

2-Bedroom Premier Residence Ocean

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Dining table
LCD TV
Separate bedroom
  • 1453 sq ft
  • Sea view
  • Sleeps 6
  • 2 Single Beds and 1 King Bed

View all photos for Premier Central - Mountain Twin

1 bedroom, premium bedding, in-room safe, desk

Premier Central - Mountain Twin

Highlights

Balcony
Air conditioning
Heating
LCD TV
Premium bedding
Separate bedroom
Bathrobes
Hydromassage showerhead
  • 409 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Central - Ocean Twin

1 bedroom, premium bedding, in-room safe, desk

Deluxe Central - Ocean Twin

Highlights

Air conditioning
Heating
LCD TV
Premium bedding
Separate bedroom
Bathrobes
Hydromassage showerhead
Private bathroom
  • 312 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Mountain King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Mountain King

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
LCD TV
Premium bedding
Separate bedroom
Bathrobes
Hydromassage showerhead
Private bathroom
  • 323 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for 3-Bedroom Premier Residence Ocean

1 bedroom, premium bedding, in-room safe, desk

3-Bedroom Premier Residence Ocean

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Dining table
LCD TV
Separate bedroom
  • 1808 sq ft
  • Sea view
  • Sleeps 9
  • 2 Single Beds and 2 King Beds

View all photos for Deluxe Ocean King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Ocean King

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Heating
LCD TV
Premium bedding
Separate bedroom
Bathrobes
Hydromassage showerhead
Private bathroom
  • 323 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Ocean King

1 bedroom, premium bedding, in-room safe, desk

Premier Ocean King

8.4 out of 10
Very good
(5 reviews)

Highlights

Balcony
Air conditioning
Heating
LCD TV
Premium bedding
Separate bedroom
Bathrobes
Hydromassage showerhead
  • 398 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Mountain Twin

1 bedroom, premium bedding, in-room safe, desk

Premier Mountain Twin

Highlights

Balcony
Air conditioning
Heating
LCD TV
Premium bedding
Separate bedroom
Bathrobes
Hydromassage showerhead
  • 431 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Mountain King

1 bedroom, premium bedding, in-room safe, desk

Premier Mountain King

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Air conditioning
Heating
LCD TV
Premium bedding
Separate bedroom
Bathrobes
Hydromassage showerhead
  • 431 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Ocean Twin

1 bedroom, premium bedding, in-room safe, desk

Premier Ocean Twin

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Heating
LCD TV
Premium bedding
Separate bedroom
Bathrobes
Hydromassage showerhead
  • 398 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Central - Ocean Twin

1 bedroom, premium bedding, in-room safe, desk

Premier Central - Ocean Twin

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Heating
LCD TV
Premium bedding
Separate bedroom
Bathrobes
Hydromassage showerhead
  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Central - Mountain King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Central - Mountain King

Highlights

Air conditioning
Heating
LCD TV
Premium bedding
Separate bedroom
Bathrobes
Hydromassage showerhead
Private bathroom
  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Central - Ocean King

1 bedroom, premium bedding, in-room safe, desk

Premier Central - Ocean King

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Heating
LCD TV
Premium bedding
Separate bedroom
Bathrobes
Hydromassage showerhead
  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Cat Co 1 Beach, Cat Hai, Hai Phong, 18000

What's nearby

  • Cat Co Beach - 1 min walk - 0.0 km
  • Cannon Fort - 17 min walk - 1.4 km
  • Lan Ha Bay - 2 min drive - 2.2 km
  • Cat Ba National Park - 3 min drive - 2.6 km
  • Tung Thu Beach - 3 min drive - 2.6 km

Getting around

  • Ga Ha Long Station - 83 min drive
  • Haiphong (HPH-Cat Bi) - 99 min drive

Restaurants

  • ‪The bigman Restaurant - ‬11 min walk
  • ‪Green Bamboo Forest - ‬9 min walk
  • ‪Vien Duong - ‬13 min walk
  • ‪Luna’s House Hostel - ‬18 min walk
  • ‪Casa Bonita - ‬16 min walk

About this property

Flamingo Resort Cat Ba

Luxury family-friendly hotel near Cat Ba National Park
You can look forward to a nightclub, an indoor mineral hot spring (onsen) and a hair salon at Flamingo Resort Cat Ba. This hotel is a great place to bask in the sun with a beachfront location, sunloungers and beach volleyball. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. The on-site restaurant, Sun/ Sand/See, offers breakfast, brunch, lunch and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks at this hotel include:
  • 2 indoor pools and an outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), luggage storage and karaoke
  • A banquet hall, games and tour/ticket information
Room features
All 600 rooms include comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as air conditioning and bathrobes.
More amenities include:
  • Hydromassage showers, baths or showers and free toiletries
  • 40-inch LCD TVs with cable channels
  • Wardrobes/cupboards, heating and daily housekeeping

Languages

English, Vietnamese

Similar properties

1 bedroom, desk, laptop workspace, soundproofing

The Moon Boutique Hotel Cat Ba

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Bar
9.8 out of 10, Exceptional, 36 reviews
The price is HK$529
HK$602 total
includes taxes & fees
17 Jul - 18 Jul
The Moon Boutique Hotel Cat Ba

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: VND 550,000 to 750,000 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sun/ Sand/See

Things to do

  • 2 indoor pools
  • Beach volleyball
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Nightclub
  • Outdoor pool

Family friendly

  • 2 indoor pools
  • Free children's club
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach

Full-service spa

  • 12 treatment rooms
  • Couples treatment rooms
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 16 floors
  • 3 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: VND 1000000 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately VND 550000 to 750000 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Property Registration Number 0101117565

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Flamingo Resort Cat Ba Hotel
Flamingo Cat Ba Beach Resort
Flamingo Resort Cat Ba Hai Phong
Flamingo Premium Cat Ba Beach Resort
Flamingo Resort Cat Ba Hotel Hai Phong

Frequently asked questions

Does Flamingo Resort Cat Ba have a pool?

Yes, this property has 2 Indoor pools and an outdoor pool.

Is Flamingo Resort Cat Ba pet-friendly?

No, pets are not allowed at this property.

How much is parking at Flamingo Resort Cat Ba?

Self-parking is free at this property.

What time is check-in at Flamingo Resort Cat Ba?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Flamingo Resort Cat Ba?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Flamingo Resort Cat Ba located?

Nestled on the beach, this Cat Hai hotel is within 2 mi (3 km) of Cat Co Beach, Tung Thu Beach and Lan Ha Bay. Cat Ba National Park and Cannon Fort are also within 3 miles (5 km).

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Flamingo Resort Cat Ba Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 74 out of 133 reviews
Rating 8 - Good. 27 out of 133 reviews
Rating 6 - Okay. 20 out of 133 reviews
Rating 4 - Poor. 8 out of 133 reviews
Rating 2 - Terrible. 4 out of 133 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in town

I honestly believe this is the best hotel in town
Stayed 1 night in Mar 2025

6/10 Okay

Emma

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good walking distance to town. Lots of drinks/food out of stock. Guests always slipping over as floors constantly wet. Very crowded.
Stayed 4 nights in Jun 2025

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
A good all around property.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was excellent.
Stayed 2 nights in Feb 2025

8/10 Good

Tejas

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in May 2025

4/10 Poor

Julianna

Disliked: Amenities, property conditions & facilities
I don’t know who is giving this property 5-star reviews, but they’ve obviously never stayed in a nice hotel. I was really excited considering the raving reviews and it was dirty, uncomfortable beds, gross pools, and kids everywhere. Never written a negative review, but wow do I hope you don’t have to stay here.
Stayed 2 nights in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

LIEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Good hotel for a family it is more a 3 star or a 4 star hotel, a lot of the facilities need to be renovated the kids play area and the heated pool in tower 2 are both in poor shape
Stayed 5 nights in Apr 2025

8/10 Good

inara

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room and public areas cleaned not up to five stars standard, beach area dirty, specially around sun beds
Stayed 15 nights in Apr 2025

10/10 Excellent

Thi Kim Yen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really went above and beyond. The only complaint is that on our second night, the kids playground was under maintenance so the kids didn’t get to play there. Breakfast buffet was good
Stayed 2 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. It’s a beautiful place and the staff are very friendly and helpful. I stayed in building 2 and had the best view of my whole trip from my room. Food was great in the restaurant. I can’t stress how great the staff are.
Stayed 4 nights in Feb 2025

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, great service and access to a beach.
Stayed 2 nights in Nov 2024

10/10 Excellent

John

All of the Above
Stayed 6 nights in Apr 2025

10/10 Excellent

Natasha Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot and had a really nice beach.
Stayed 4 nights in Oct 2024

4/10 Poor

Marie

Liked: Property conditions & facilities
This is a very large hotel with 3 large buildings that means large crowds of people, don’t be deceived by the pictures. If you are a westerner I’d say stay else where, find a small boutique hotel as you cannot relax here. The crowds of visitors barge past you, there’s puddles of water from people returning from the pool in the entrance and lift areas, the corridors are noisy. The check in area was so loud and absolute chaos at check in and check out times. It’s also located furthest away from the town. The staff are friendly and helpful but I’d say stay elsewhere. I went there thinking it would be a chill out wind down at the end of my holiday and it wasn’t.
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel.

Very nice hotel. Facilities are pretty new and spacious. We enjoyed the On Sen experience very much.
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had room 1602 in the middle building...it has to have the best view from a hotel suite on the planet. The hotel buildings are right on the beach and there is a nice (easy) walk around the cliffs to the town. The waterfront area of the town is currently (2025) a huge land reclaiming building site. We took a day cruise to Bright Cave and rented a motor scooter for a day to explore the island, all great fun. Our stay coincided with a national holiday so the place was really busy over the weekend and struggling to keep up with demand at breakfast and dinner. Otherwise, the place was pretty relaxed and overall the service excellent.
Stayed 5 nights in Apr 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
We don’t usually go for high rise properties, but the views from our room on the 16th floor was amazing. Wonderful balcony. Comfortable beds. Good shower. We could hear people very loud in the hallway but fortunately we slept well as fellow guests were considerate. We did not have breakfast. Beach was wonderful . Plenty of complimentary beach towels. Not enough sun beds.
Stayed 1 night in Mar 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time I arrived, every person, especially the front desk staff and spa staff were absolutely wonderful. Hotel views are gorgeous, the room was great. Excellent stay!
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect day, great Hotel. Great room.
Stayed 2 nights in Nov 2024

10/10 Excellent

EUNYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay at a good price during the low season.

Excellent, worth the money! Breakfast so so for the price you pay.
Stayed 1 night in Nov 2024

10/10 Excellent

Mikkel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely and relaxing resort

After several days in rural Vietnam in wonderful home stays this was a great change. A fabulous location in a well maintained resort with stunning views from our 14th floor balcony of two private beaches. Buffet breakfast was great and the staff was wonderful. Cat Ba city beach front was completely under construction with the Party engaging in a massive building project filling land for a new project right in front of the present beach. It's really a mess there now and I wonder how property owners and locals feel about it. The Flamingo did not face these issues.
Stayed 1 night in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, the rooms are a really good size and we’re always clean, the breakfast had a great selection, location was on the beach and about a 15min walk to the centre of the town. Sky bar could be better, the team weren’t the best and didn’t really add to the experience . The staff on reception and were really helpful.
Stayed 3 nights in Jan 2025

6/10 Okay

KATHRYN E

Liked: Cleanliness, property conditions & facilities
We were really looking forward to staying here as the highlight at the end of our month-long trip in Vietnam, and sadly were disappointed. While the property and facilities were very beautiful, the onsite food and drink was very limited, the staff were ok but not friendly or that helpful (gave incorrect info a few times), and seemed more bureaucratically corporate with a fee for (what felt like) every little thing. It was a stark difference after the incredible service and hospitality we had received at all the other spots we stayed over the prior 3 weeks in Vietnam where we had paid considerably less for our stays. While the hotel could not help this, unfortunately the huge amount of garbage in the Bay meant the beach and swimming in the Sea were very disappointing. The staff appeared to occasionally try & clear away some of the garbage, but there was so much of it in the water & continually washing up on shore that we stuck to the pool.
Stayed 3 nights in May 2025