Hakuba Happo-ike Pond Hotels

"The restaurant option closes at 8pm. Something the staff did not explain upon check in. The bar doesn’t open till 4pm in the afternoon. Again, something the staff did not explain. They don’t have any vending machines with food options. Seriously so no food on site after 8pm and nothing available to eat. They don’t have vending machines with Beer or Liquor options. There were no towels in the shower area. Yes they give you an Onsen towel and small towel in a tote bag but come on. Have proper towels for the room for when you shower. Lastly, their shuttle service doesn’t run until after the first bus from Hakuba t Nagano runs so we had to take Taxi’s into the town-1.5KM. "

"This hotel was absolutely incredible. It’s located just five minutes from Happo-One, which made getting to the slopes unbelievably convenient. The ski shuttle service the hotel provides is also fantastic. Whenever you want to ski, you simply go down to the ski concierge, let them know you’re heading out, and they’ll have all of your gear ready—clean, dry, and warm. Then they drive you straight to the mountain of your choice. It honestly couldn’t be easier. Yes, the hotel is on the pricier side, but it is absolutely worth it. The food at the restaurant is outstanding, and the service was truly impeccable. From the moment we arrived, we were treated like royalty. I’m already looking forward to my next trip back to Japan, and I will definitely be staying here again."

"Good option if you’re looking for something very close to the ski lift. Unpleasant smell all around probably due to the building being old."

"The location "

"Property was amazing. Staff was kind enough to accommodate my request for a private onsen room. Which I should have booked initially but didn't realize was an option. Shuttle bus stop at the front door will take you to various ski resorts in the area. Staff is excellent, helpful, kind. Restaurant is great! Had use of a ski locker as well. Full locker, not just a place to hang skus and poles. "

"Had higher expectations of the lodging based on pictures and descriptions. Was not a comfortable or clean place to stay for those of us who aren’t in our 20s and who didn’t intend on staying at a large hostel. I love hostels but this was priced like a low cost hotel but without amenities."

"Our stay at Wadano Forest Hotel was great. Everyone from the front desk staff, kitchen staff, and shuttle drivers were extremely polite and helpful. "

"Perfect cabin for our little family to stay in for the week of skiing. Close by to Echoland bars/restaurants. Oats hotel just around the corner for shuttle pick up/drop off. Host provided transportation between Happo 1 bus station on arrival/departure. Had enough mod cons to make a decent breakfast/ evening meal with the help of Lawsons. The cabin was clean and tidy - the only improvement would to be invest in a decent sofa bed - it was feeling quite hard after 7 days skiing! Would definitely go back - thank you "