"We stayed in a 4-room villa for 4 nights (about
500 USD per night) and the experience was very disappointing.
We arrived around 14:30 and were told to wait until the official check-in at 15:00, which was fine. But at 15:00 the villa was still not ready, with no estimated time and no complimentary gesture. By 15:30, after I asked again, they then informed us only the first floor was ready, so we went there as my elderly family members needed a nap.
The staff who showed us the first floor stayed in the room clearly waiting for a tip and did not leave for several minutes until we gave one. Around 16:00, when the cleaning staff finished the second floor, they also came downstairs and again waited in the room for a tip. This tipping pressure happened every day — if we did not tip immediately, staff would stand there for several minutes and not leave. I understand tipping is part of their income, but this behavior created a lot of stress and made us want to avoid staff rather than enjoy the resort.
Transportation was another major issue. The hotel advertises a shuttle bus, but it has only about 14 seats and runs 6 times a day. During our stay, we managed to reserve seats only once. The resort is about 30 minutes from Hoi An city center and in a remote area, making it hard to get a Grab; even when we did, we usually waited around 15 minutes for the car.
Overall, for the price we paid, this stay was very unpleasant. there are many other options that likely offer better value."
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