Shanghai Hongde Temple Hotels

"Want to say that this was an exceptional stay at the Mandarin Oriental Pudong The modern Luxury style and the location of this hotel appeal to me and it truly befits the MO Brand it is the staff that have made my 2 day stay so memorable. Each member of the team that I have met was friendly, welcoming and no request was to difficult In particular want to mention the outstanding service offered by the MO Club Staff team (Apology for not remembering. The name of the ladies) They went way and above their duty to ensure that my Vegetarian dietary need where met. Also want to mention he Front desk team for also providing and exceptional service that always welcoming and friendly I highly recommend Mandarin Oriental Pudong to any person visiting shanghai "

"Nice environment "

"Excellent location. Greate customer service "

"Room is not ventilated, was extremely stuffy and air-conditioning not working. But staff was friendly and after several discussion, offered to upgrade to another room type which allow us to open the window for more ventilation. Breakfast can be quite messy and chaotic when it's crowded, they should have better managed the crowd. "

"Great room and great staff"

"Liked the rotating restaurant on the top, great room with nice views. Clean!"

"We were very satisfied with our stay at the Grand Hotel. The location was excellent, and the service was superb. We highly recommend it."

"Clean, great location "

"Everything is good except check in and check out procedure. At check in, staff made mistake. After entering the room, staff called and required us to to go to reception again with our credit card. At check out, staff couldn’t make the transaction go through. After multiple tries, a senior staff helped and found out the original staff made mistake. We were standing at the reception for 20 minutes, without receiving apologies."