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关于马尔代卢斯酒店的点评

2.5 out of 5
马尔代卢斯酒店
Jaco Beach, Mar de Luz street, Av. Pastor Díaz, Jaco, Puntarenas

点评

8.4

很好

10 分 - 超赞。186 条好评，共有 413 条点评" "
8 分 - 还可以。141 条好评，共有 413 条点评" "
6 分 - 一般。48 条好评，共有 413 条点评" "
4 分 - 很差。27 条好评，共有 413 条点评" "
2 分 - 糟糕。11 条好评，共有 413 条点评" "

8.4/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.0/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Eileen

满意：服务设施
Very nice hotel
2024 年 4 月入住 8 晚
Front Desk Team 于 2024年05月20日 的回复
Dear EileenThank you for your visit.For us was a pleasure to host you and we hope you come back soon.Best regards.

10/10 超赞

Eileen

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast was very good and hotel staff were polite
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月27日 的回复
Hello Eileen, Thank you for visiting hotel Mar de Luz.For us was a pleasure to host you.Please come back soon.

10/10 超赞

Sally

满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is a special place. Beautiful gardens Peace and serenity. The room was very comfortable. The pool fantastic. Breakfast on point and the staff very friendly. Highly recommend. Also walkable to everything in Jaco no problems. I truly enjoyed my time here.
2024 年 4 月入住 5 晚
Front Desk Team 于 2024年04月26日 的回复
Good afternoon, Sally.Thank you so much for staying with us. It was a real pleasure to host you.Please come back soon.Best wishes.

8/10 还可以

Leo-Paul

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Very very nice property with several pools and a hot tub.
2024 年 4 月入住 3 晚
Front Desk Team 于 2024年04月19日 的回复
Good evening, Mr. Leo-Paul.Thank you so much for your valuable comment about our installations. It's a pleasure for us to host you.Best regards.

6/10 一般

Walter

与家人及幼儿出行
满意：员工和服务
不满意：住宿条件和设施
Las instalaciones estan viejas y con poco mantenimiento, falta iluminacion en los cuartos, y el parqueo es un poco incomodo
2024 年 3 月入住 2 晚
Front Desk Team 于 2024年04月19日 的回复
Buenas noches, estimado Walter.Que pena no habernos dado cuenta de estos detalles durante su estancia, de seguro hubiésemos hecho algo al respecto para mejorar su experiencia pero desafortunadamente nunca recibimos retroalimentación de su parte.Esperamos que vuelva pronto para poder cambiar la perspectiva.

10/10 超赞

Thomas

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 7 晚
Front Desk Team 于 2024年04月19日 的回复
Dear Thomas.Thank you for staying with us.Please come back soon.

10/10 超赞

John

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Nice location. Lots of thing all around you & very walkable. Great staff. Thanks
2024 年 2 月入住 1 晚
Front desk Team 于 2024年04月19日 的回复
Dear John.Thank you so much for staying with us.It was a pleasure to host you.Come back soon.Best wishes.

10/10 超赞

Maureen

与家人出行
满意：住宿条件和设施，员工和服务
Es nuestra segunda vez que vinimos a Mar de Luz y tenemos planeado regresar por la muy buena atención de todo el personal en todas las areas, muy limpio los cuartos ropa de cama y demas areas. Excellente desayuno y sus precios de estadia y desayunos son muy razonables . Muy seguro . Gracias.
2024 年 3 月入住 1 晚
Front Desk Team 于 2024年04月19日 的回复
Buenas noches, estimada Maureen.Gracias por su valioso comentario, estamos muy satisfechos de saber que disfrutó su estancia con nosotros. Ha sido un enorme placer alojarlos. Por favor, vuelvan pronto. Saludos.

10/10 超赞

Joe

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
We loved this place. Very welcoming, great staff big room, comfortable bed, beautiful pools. Close to strip but still quiet. Breakfast was fantastic
2024 年 3 月入住 2 晚
MDL 于 2024年03月4日 的回复
Muchísimas gracias por visitarnos, los esperamos muy pronto en nuestro hotel.Gracias!

8/10 还可以

Kisha

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Thank you for the great hospitality! The room was comfortable and met all of our needs. The A/C unit was fantastic and wonderful come back to each evening! We would definitely come and stay again.
2024 年 2 月入住 3 晚
Front Desk Team 于 2024年04月19日 的回复
Hello, Kisha.Thank you so much for your kind comment about our installations. You're more than welcomed if you decide to come back in a near future.Best regards.

10/10 超赞

Cristina

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Exelente ubicación
2024 年 2 月入住 1 晚
Antonio 于 2024年02月20日 的回复
Muchísimas gracias por visitarnos, esperamos su pronto regreso.

8/10 还可以

Christopher，Kingsville

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A good option to be right downtown and close to the beach but not loud. The staff was helpful and the pool was great.
2024 年 2 月入住 4 晚

10/10 超赞

nathalie

满意：清洁度、员工和服务、住宿条件和设施
Great
2024 年 2 月入住 1 晚

8/10 还可以

Paolo

2024 年 2 月入住 1 晚

10/10 超赞

Jan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Goed hotel op loopafstand
Mooi hotel op loopafstand van strand, winkels, restaurants en barretjes. Toch in rustige omgeving. Heel vriendelijk personeel. In de tuin veel iguana’s
2024 年 2 月入住 1 晚

6/10 一般

Dawn

团体旅客
满意：员工和服务
不满意：住宿条件和设施，服务设施
We stayed in the equipped 2 bedroom apartment. The apartment is in poor repair, the toilet did not flush and we had no hot water the first night. Cooking full meals would be very challenging here, as the only utensils provided were 2 large serving spoons. No spatula, tongs, etc. and only 1 pot and one pan. The pool by the apartments is decaying and half the furniture was so decrepit it was not useful. The main pools were nice, the common area was well maintained in the main building, and the staff were friendly and spoke English. It is only a short walk to the beach and restaurants. Breakfast at The Public House down the street was lovely albeit a little pricey by CR standards. In room massage was nice and hotel staff will help you book it.
2024 年 2 月入住 2 晚

10/10 超赞

Tomas

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is a beautiful hotel with nice pools and surrounded by wonderful plants and trees. The rooms are big and include a fridge which is very important in this hot country. Jaco beach, reastaurants and bars are 3-5 minutes walk. I have enjoyed my stay a lot.
2024 年 2 月入住 2 晚
Front Desk Team 于 2024年02月6日 的回复
Dear Tomas. Thank you for sharing your experience at Hotel Mar de Luz with other travelers.You are more than welcomed anytime.Best regards.

10/10 超赞

Dennis

满意：员工和服务
Great location, Good for family
The hotel is close to town, within walking distance from shopping and restaurants. It is in great location. The hotel is a three stars hotel but service is acceptable. Tgey have multiple pools and a good place for family. The tap water had a strong smell of sulfur so we just drink bottle water. When we arrived the hotel, there were only two bath towels, and one face towel. We had to call front desk for hand towels and an extra face towel.
2024 年 2 月入住 2 晚
Front Desk Team 于 2024年02月5日 的回复
Hello Dennis.Thank you for sharing your experience at Hotel Mar de Luz with other travelers.We are in constant growing and learning about customer service so everybody knows how to take care of the customers. Thank you for highlighting that.Regarding to the towels we're very glad that you had what you needed. Come back soon.

8/10 还可以

Fabricio

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Front Desk Team 于 2024年02月5日 的回复
Dear Fabricio,Thank you for your visit to Hotel Mar de Luz.

10/10 超赞

Josue

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
De maravilla en lugar Vengan acá es bellísimo
2024 年 1 月入住 1 晚
Front Desk Team 于 2024年02月5日 的回复
Buenos días, estimado Josué.Muchas gracias por su visita a Hotel Mar de Luz, estamos para servirles.Vuelvan pronto.

10/10 超赞

Galina

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice and friendly staff. The hotel is a pearl in the trees and flowers. Close to the beach.
Front Desk Team 于 2024年02月5日 的回复
Dear Galina.Thank you for your visit to Hotel Mar de Luz, for us it was a pleasure to host you.Come back soon.Kind regards.

8/10 还可以

Diana，Stone Mountain

满意：服务设施
2024 年 1 月入住 1 晚
Front Desk Team 于 2024年02月5日 的回复
Dear Diana.Thank you for your visit to the Hotel Mar de Luz. Please come back soon.

10/10 超赞

Mayela

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Front Desk Team 于 2024年02月5日 的回复
Estimada Mayela, Muchas gracias por su visita a Hotel Mar de Luz.Para nosotros fue un placer alojarla.Saludos.

10/10 超赞

Sonia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excelente
Excelente atención, instalaciones, servicio, bien recomendado
2024 年 1 月入住 3 晚
Front Desk Team 于 2024年02月5日 的回复
Buenos días, estimada Sonia.Muchas gracias por su valioso comentario. Fue un placer recibirlos y esperamos que regresen pronto.Saludos.

2/10 糟糕

Carolina

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I do not consider this a 3* hotel. the cleanliness in the room was not good as there was dust in the bed headboard that had not been cleaned for a long time. they call themselves a family hotel however there was a group of people in the pool for many hours drinking alcohol and loud music and staff did nothing about it.
2023 年 12 月入住 1 晚
Front Desk Team 于 2024年02月5日 的回复
Dear Carolina.Thank you for your valuable comment. Unfortunately, nobody told us about it. If we would've known we would've done something beyond in order to change the perspective of the hotel. Our rooms are always clean and we have a person to check those details properly. Regarding to the alcohol consume... Of course we are a family Hotel, but we have not the right to tell the people what to drink or what not to drink since the alcohol ingest in Costa Rica is not prohibited. We are sorry if the experience was not the best, we wish we knew all this while you were here so we could do something about it. Best regards.

8/10 还可以

Imelda

2023 年 12 月入住 3 晚
Front Desk Team 于 2024年02月5日 的回复
Thank you for your visit to Hotel Mar de Luz.Please, come back soon.

10/10 超赞

Michael

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Das Hotel ist sehr zu empfehlen! Super nettes Personal und tolle Lage. Wir konnten während des Aufenthalts das Auto stehen lassen. Strand, Restaurants und Shops sind fußläufig erreichbar.
2023 年 11 月入住 3 晚
Empfangsabteilung 于 2023年11月28日 的回复
Vielen Dank für Ihren freundlichen Kommentar. Wir hoffen, Sie haben Ihren Urlaub in vollen Zügen genossen.Möge es ihnen gut gehen.

4/10 很差

Jimmy

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Walkable to reach everything...
2023 年 11 月入住 1 晚
Front Desk Team 于 2023年11月18日 的回复
Hello, Jimmy. Thank you for staying with us. It was a pleasure to host you.Please come back soon. Best regards.

8/10 还可以

James

与配偶出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
no closets
2023 年 9 月入住 28 晚
Front Desk Team 于 2023年11月18日 的回复
Hello, James.Thank you for staying with us. It was a pleasure to host you.Please come back soon. Best regards.

10/10 超赞

Ekaterina

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic stay in Sept 23. Rooms are nice and having a kitchenette was a bonus. Hotel is located half a block away from the main busy street in Jaco. Very tranquil and yet close to everything. Staff is friendly and helpful. Breakfast is great.
2023 年 9 月入住 2 晚
Front Desk Team 于 2023年09月21日 的回复
Hola, Ekaterina!Thanks for your visit, it was very nice to host you. We're very glad that you enjoyed your experience in Hotel Mar de Luz.We hope you come back soon. Best regards.

6/10 一般

Matthew

与家人及幼儿出行, 与家人出行
满意：清洁度
不满意：住宿条件和设施
Stayed one night in the apartment passing through the area. Clean. Safe. Quiet. Upon check-in, prominent signs stated "no drugs" and "no prostitution." That about sums it up. Property and furniture a bit delipapidated, but good value. You get what you pay for. Pool was fun for the kids. Best part was the location to the beach, shopping, and restaurants.

10/10 超赞

Brayan，Heredia

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
El lugar es muy lindo y familiar, la atencion desde q llegas es de primer nivel y el desayuno es realmente muy bueno, mi familia la paso genial en este lugar
2023 年 7 月入住 1 晚

10/10 超赞

Rodney

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 1 晚
Front Desk Team 于 2023年05月8日 的回复
Buenas noches.Gracias por su visita, esperamos que vuelvan pronto.Saludos.

8/10 还可以

Charlotte

满意：清洁度、员工和服务、服务设施
2023 年 5 月入住 1 晚
Front Desk Team 于 2023年06月17日 的回复
Thank you for your visit. Please come back soon.Best regards.

10/10 超赞

Rob

2023 年 4 月入住 1 晚
Rob 于 2023年04月9日 的回复
Thaks for all your feedback, we are hopping to have you here again.Gracias por su comentario y su puntuacion gracias. Esperamos tenerlo de vuelta.

10/10 超赞

Esteban

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Todo muy bien
2023 年 3 月入住 1 晚
Gracias 于 2023年04月6日 的回复
Muchas gracias apreciamos su comentario.Los esperaremos de nuevo.

10/10 超赞

Paul

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 1 晚
Paul 于 2023年04月6日 的回复
Thanks for your raiting, we hope to see you again.Gracias por su comentario esperamos tenerlo de vuelta

6/10 一般

Yailyn

2023 年 3 月入住 1 晚
Front Desk Team 于 2023年03月7日 的回复
Buenos días, Yailyn.Muchas gracias por alojarse con nosotros. Ha sido un placer.Por favor, vuelva pronto. Saludos.

10/10 超赞

Rebecca，Shrewsbury

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great Staff!
2023 年 2 月入住 1 晚
Front Desk Team 于 2023年03月6日 的回复
Hello, Rebecca.Thank you so much for your visit. It was a pleasure to have you here, we're glad to know that our staff accomplished your perspectives. Please come back soon.

10/10 超赞

Bernald

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 1 月入住 3 晚
Front Desk Team 于 2023年02月2日 的回复
Hello Bernald.Thanks a lot for choosing us. Please come back soon.Best regards.

10/10 超赞

Jerry

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice Dutch boutique hotel with European flavour plenty of extras inside and outside very specious
2022 年 12 月入住 1 晚
Front Desk Team 于 2023年02月2日 的回复
Hello, Jerry.Thanks a lot for your visit, it was a pleasure.Please come back soon.

10/10 超赞

Jennifer

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 1 晚
Front Desk Team 于 2023年02月2日 的回复
Hello, Jennifer. Thanks a lot for your punctuation for us. It was a pleasure to host you.Please come back soon.

8/10 还可以

Terry

满意：清洁度、员工和服务、客房舒适度
Location of hotel was good and close to restaurants and stores. Pool had recently been upgraded and was very nice. Only negative were some dogs at the property that barked excessively.
2022 年 12 月入住 2 晚

10/10 超赞

Joseph Douglas

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Outstanding service. Friendly staff. Phenomenal experience! This hotel is a wonderful experience. Treat yourself. You’ll be glad you did.
2022 年 11 月入住 2 晚
Front Desk Team 于 2022年11月21日 的回复
Good morning.Thank you so much for your kind comment and for sharing your experience with other travelers. For us was a pleasure to host you and hope you come back soon.Best regards.

10/10 超赞

Stephen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Had a great stay. Owner/manager Victor was bery friendly. He went table to table each morning at breakfast to check-in with each guest to see how their stay was. Food was good. Staff was also very attentive. Made sure all my needs were met. 5 out of 5
2022 年 9 月入住 2 晚
Front Desk Team 于 2022年09月20日 的回复
Hello Stephen.Thank you so much for your kind comment. We are very glad that you enjoyed your stay at Hotel Mar de Luz. For us is very important also to ask the customer how is everything while they're in house, so if there's something not working as it should be, we have the chance to make something for the customer. I hope you can come in a very near future. Best regards.

10/10 超赞

Daniel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Relaxing Spot in Busy Jaco
We checked in early & they were able to accommodate us. Lots of wildlife, very relaxing atmosphere, very friendly staff! They are willing and able to help book trips. Pool was nice, but not a hot tub (didn't matter just saying). Comfortable lounge chairs & pool/pool area was very clean. Room was cleaned daily, AC worked great & it had a fridge! Breakfast was amazing, easy walk to a lot of options but off the Main Street so VERY quiet. And very good value for the price. Would highly recommend and if we return we will return here.
2022 年 8 月入住 3 晚
Front Desk Team 于 2022年09月19日 的回复
Hello Daniel. We really appreciate your time taken in order to share your experience with other customers. For us was a pleasure to host such an amazing customer like you here. Please come back in a near future.Best wishes.

10/10 超赞

German

2022 年 8 月入住 1 晚
Front Desk Team 于 2022年08月18日 的回复
Hello German. Thanks a lot for your visit. Please, come back soon.

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lindo lugar
Excelente trato del personal … muy capacitados para dar un trato cordial. Lo único es que en el desayuno dan muy poco tiempo ya que el espacio de restaurante es muy pequeño y se debe salir rápido para q pueda atender a los otro huéspedes
2022 年 8 月入住 1 晚
Front Desk Team 于 2022年08月18日 的回复
Buenas tardes, estimado cliente. Muchas gracias por su comentario, lo tomaremos en cuenta. Nuestro personal está muy capacitado en la atención al cliente, esto ha permitido que nuestro comercio ofrezca un servicio óptimo y estamos muy agradecidos por su visita. Esperamos vuelva pronto. Saludos.

10/10 超赞

Cary

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay at this hotel, friendly staff, comfortable rooms, beautiful gardens. Can’t beat the location. Close to everything but quite and private also. This is our goto place in Jaco.
2022 年 8 月入住 3 晚
Front Desk Team 于 2022年08月18日 的回复
Hello, Cary. Thanks a lot for your valuable time in order to let us know how your experience was. It's definitely something really positive to know that you had a great vacation with us. Please come back soon. Best wishes.

10/10 超赞

Jahiz，Jamaica

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Family friendly hotel. Kids loved the pool. Friendly owners and staff. Easy walk to beach, restaurants and activities.
2022 年 7 月入住 2 晚
Front Desk Team 于 2022年08月2日 的回复
Good afternoon, dear Jahiz. Thank you so much for your visit again. We are very glad that the familiy had a great time. It's always a pleasure for us to host you. Our doors are opened for anytime you'd like to come back.