鹿特丹KPN 斜塔附近酒店

“這是一家只有18個房間的小酒店，附近的環境很寧靜，讓人很放鬆，很舒服，在酒店轉角後排有一些很不錯的餐廳，我們在那些餐廳度過愉快的夜晚。 在餐廳的附近有間很大的超市，我們在那裏補充了一些食物和生活必需品，很方便。 酒店離地鐵也近，我們散步過去不到10分鐘的距離，交通很便利。 酒店裝潢很簡單，很優雅，我很喜歡這樣的格調。房間很寬敞，浴室也很大，有一個很棒的浴缸。房間很乾淨，地毯沒有髒污。我們很滿意這樣的環境。 服務也很好，員工很友善，很親切，代讓人愉快的笑容協助我們，晚上需要額外的棉被，很快就送到房間來。 我們真的很喜歡這家酒店，有機會來鹿特丹，我們仍然會選這個酒店度過美好的時光。”

“We stayed for one night prior to cruise departure. The staff were helpful, friendly. All room and amenities spaces were clean and neat. When we thought that we'd left something behind, all email responses were quick and helpful. The hotel was within walking distance to food, activities, and the cruise ship pier.”

“staff is soooo rude. i booked twin beds, but they just gave me a double bed, refused to help me out,said i didnt book twin room. i insisted, they even asked me show my booking.i showed them, they still said no ! untill i asked them show me whats the message that they got from hotel.com, they finally gavet me a twin room with a black face!”

“Front desk is not as warm compared to the stays in other hotels. Location is quite convenient! ”

“It is very good for everything.”

“房間衛浴都非常乾淨舒適，櫃檯人員也都很親切～還可以免費寄放行李”

“床很舒服，地點也很方便。房間裝修很現代，挑高樓底，落地玻璃窗很好，整體都很好。The bed was very comfortable and the location was convenient. The decoration of the room is very modern, with high ceilings and floor-to-ceiling glass windows. Overall it was very nice.”

“Perfectly in the centre and with clean room and good view”

“I'm living in the pods. Ventilation could be improved.”

“Self-check but the staff are very laid-back :) Many times there is no one at the lobby to serve. Coffee machine is shut down in the lobby. Sparkling water is just normal still water. There was a staff being busy with another couple checking in ( while I got no assist at all when I check in ). I request to get my luggage and he asked me to sit down first. Waited 10 mins and turned out he’s forgot my request and freely chatting with the senior manager. I stood closer and the manager gave him a……

“早餐很好. 唯一可讚的是我們早机到了,準備到酒店安放好旅行箧後等15：00回來辦理登記入住,當時早上九點左右,職員說有房間現在可以登記入住,我們起出望外,十分開心的. 入住兩天沒有特别問題的,在第三天及第四天由於我們大約每天15：30至16：00左右會回酒店稍作休息的習慣,回到房間仍未有執房,便联給客服,就好快安排執房算了.第四天回來同樣時間回來,都是未有執房,再次联络客服說接錯了這是餐廳,故此我的伴侶便到前台找她們理論,當時一位女職員的態度有點兒不認真笑着對我們的投诉,由於我們的英文能力沒太好,我站在一旁看到覺得她有點兒歧視我們.噪得很久,有另一個男職員就幫手说的事今天太多房間要清潔故遲了。 在我的立場看每間酒店應該是安排好足夠的職員做的,不是太多客人入住房間就遲遲都未執好的.難道客人晚上22：00回來看見仍未清潔房間,要客人無奈要接受不清潔的道理嗎？ 這一點酒店應該是值得重事的及改善. 酒店的旅客入住你們管理層應是知道的而是作出安排人手.不是隨便算吧的. 作為一間很有名氣的酒店應該是認真處理每件旅客提出意見。作出改善.對所有的旅客開心的旅程.最後祝酒店每天客似雲來.”