Tokyo Katori Shrine Hotels

"I really cannot say how great this hotel is. Perfect location, clean, practical, roomy, comfortable and lovely staff. "

"I rarely write negative reviews, but this hotel completely ruined what was supposed to be the trip of a lifetime for my 10-year-old son. Tokyo, Japan had been his dream destination for years—he saved his allowance, talked about it nonstop, and was beyond excited to finally experience it. After a brutal 30-hour travel day (multiple flights, layovers, and exhaustion), we arrived at Tobu Hotel Levant Tokyo only to be told our room wasn’t ready. There was literally no seating area for guests waiting to check in. My tired 10-year-old and I had to stand in the lobby for a long time with our luggage, completely drained. It was heartbreaking to watch his excitement turn into disappointment right from the start. But that was just the beginning. The real nightmare was the noise. On multiple nights, loud guests (talking, laughing, slamming doors) kept us awake for hours. The first time I went to the front desk to complain, they did absolutely nothing—no empathy, no action, just a shrug. I had to come back a second time with a video recording of the noise before they even acknowledged it. Their “solution”? Make us move rooms in the middle of the night. We had to repack everything, haul our luggage up two floors, and unpack again at 2-3 AM while my son was exhausted and confused. Because of this, we got little to no sleep on 4 out of our 8 nights. A 10-year-old who should have been making lifelong memories of his dream trip instead spent half the vacation overtired, cranky, & disappointed"

"The room is always clean, all the toiletries you need are complete, everything is very convenient and comfortable and the staff are very helpful and accommodating. Will definitely come back."

"Very central to Tokyo and walkable to metro stations."

"Lots of space to store our luggage in the room and very accommodating for things we needed."

"Excellent Service! Great location!"

"My 2nd time to stay in Richmond Premier Hotel. I love that it's close to shopping area, temple, good restaurants. Very convenient! Love the breakfast buffet. Staff were very accommodating. Will definitely stay again."

"Great location, friendly staff"

"Great experience!"