Karuizawa Kumoba Pond Hotels

"comfortable accommodation for family vacation with 4 person. "

"非常棒的位置，服务和设施。服务一流。无论是Villa的接待人员还是滑雪场的工作人员态度都非常好，非常客气。前台的妹子都很漂亮，还兼当司机，有什么问题都非常耐心的回答，有一次电话里沟通不清还特地跑到别墅当面给我示范。租赁滑雪装备时工作人员也非常耐心的给我们一件件试穿，还主动叫车送我们回别墅。住villa的客人在度假村内无论去哪都可以叫专车接送，去车站和购物中心也有专车接送，其实距离也不远，后面都不好意思麻烦他们了，自己走过去。别墅非常温馨舒适，房间也大，我们一层楼别墅住6大1小也没觉的局促。滑完雪泡个温泉，到服务中心喝个免费下午茶，再回到别墅点起个火炉坐在摇椅上简直是神仙般的享受。唯一觉得差点的就是温泉的设施，进门就要脱鞋，一路赤脚走到二楼，更衣室地板都有水，不是很干净，也没有按摩椅，和专门的温泉酒店还是有差距，但也算不错了"

"Wonderful hotel and delightful experience in Karuizawa- the food, the people the shops. A highlight of our trip."

"Nice place Friendly staff "

"We loved our stay here. The staff was incredibly kind and attentive, and the room was beautiful. The entire hotel maintains a sort of romantic vintage feeling but has completely updated bathrooms and every sort of modern amenity one could need. I would highly recommend this place to anyone staying in Karuizawa. "

"Parking was very convenient , staff was friendly and helpful , room was clean , food was tasty "

"The staff is very helpful and always warm welcome. The location is very good and quiet. "

"Nice service and onsen"

"Staffs very friendly and helpful, room are clean, breakfast was excellent, nearby shops just 2 minutes away."

"This place is very good, will visit again"

"Great hotel with attentive staff who always greet you with a smile. Hotel located in a good location close to the local attractions. "

"Very nice Hotel and friendly staff"

"excellent location, room suitable for its price range. "

"Everything's fine and staffs are nice. The owner is very nice to help me to cancel the last night's booking to suit my schedule, and make the refund accordingly."

"Easy access to public service and ease of transport with shuttle bus "

"Great room"

"good"

"Stay short period of time not really use the hotel facilities "

"久々の家族旅行がすごく幸せなひと時になりました"