The staff is poor in English and not helpful enough. We asked for help to make local calls but they said "NO" only. There should be local calls available but they said no.
Overall experience is good, helpful and polite staff and we made use of the public bath. The hotel is few minutes from tram station but around 15 minutes from JR station or romantic train station. We did not have breakfast at the hotel, and there was no eating place opening before 9 am that we could find in this vicinity. It is not about this particular hotel but nothing opens early (before 9 am) in this area. There is convenience store nearby, Lawson, where one can buy some food. Last time we stayed in another hotel in which we could buy bus 1-day pass but we could not buy it in this hotel. We could buy that on the bus but this hotel cannot provide this little extra convenience.
Yu Ling
於 2017 年 9 月住了 2 晚
8/10 不錯
Ching hua
2017 年 1 月 12 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ching hua
8/10 不錯
Yi Chin
2016 年 7 月 15 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Yi Chin
8/10 不錯
真實旅客
2016 年 6 月 27 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
8/10 不錯
Chi Keung (Hong Kong)
2016 年 5 月 30 日
讚好:整潔度、住宿狀況和客房舒適度
The staff are nice and one of the staff has reasonable English standard. The hotel is not too far from railway stations and easy to find.
Chi Keung
8/10 不錯
Chi hao (台灣)
2016 年 4 月 15 日
讚好:整潔度、職員與服務和住宿狀況
還算舒適,地點不錯,CP值佳!
Chi hao
6/10 一般
RUEN DER
2015 年 11 月 6 日
讚好:整潔度
RUEN DER
8/10 不錯
yi ching (台北)
2015 年 10 月 12 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
客房寬敞,安靜!有免費大眾池溫泉。
yi ching
8/10 不錯
YU-NIAN
2015 年 9 月 21 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
YU-NIAN
10/10 優異
Iain
伴侶同遊
2025 年 7 月 23 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Ranzan Hotel is located in a great walkable section of Kyoto. The staff is very friendly and helpful. The room is clean, but the bathroom fixtures are dated. The air conditioner had a hard time keeping the room cool during the heatwave.