“I was given a room on the ground floor which was set out for a disabled person as were most of the other GF rooms. I’m sorry but this was not suitable it felt like staying in an old folks home and I had booked 3 nights. When I asked for a room change I was told the hotel was fully booked, I was not happy with this as I had paid approximately £90.00 a night to stay in a hospital room.
I’m not very happy and won’t return to this hotel ”
“What a great place to stay. Super spacious room, really welcoming staff and so clean. Price was a bargain and the restaurant food looked amazing sad that we had to leave early and before breakfast ”
“A very enjoyable stay as always after years of visiting and the restaurant is very good accommodating if needed.
The only small feedback - please use a summer duvet on the bed 😌”
“We rarely get a break from our business so we are always so happy to find little gems like the Brocket. We loved the relaxed charm of the whole place. The roads accessing it may be a little windy & tight but Ayot is such a beautiful area it is worth the trip. We parked outside the pub & were greeted by the friendly team who showed us the room which had water left out & tea/coffee making facilities. It's everything you would expect from a 14th century inn. Beautiful features, lovely garden (we……
“This was very much a last minute job, we were travelling home from 2 days in that London and were worn-out. This was in fact the only place we could find that wasn't either booked up or cost outrageous money. Although, the directions link on the Expedia app took us to the middle of nowhere so we had to phone the lovely people at the hotel for help. When we got there we were surprised it was a much bigger and better place than we expected. Would definitely go again.”
“I booked two rooms, but the staff could arrange two adjacent rooms for me. One was at 1/F, one at G/F. It sounded non-professioinal service when they did not consider such factors. Totally disappointed.”
“The hotel serves great breakfast, however it suits mostly for people with car, if not you will be wasting lots of time in transportation to get in and out there”
“Beautiful room, lovely bathroom. Service was excellent and really helpful and accommodating. Was my boyfriend’s birthday celebration and they gave us a complimentary bottle of wine which was so nice. Great location. Parking too which is great in Hitchin. Loved there was a kettle and tea facilities. Will definitely stay again. ”
“The place is old, but not an issue.
But the sheets weren't really clean and found a pubic hairs on my pillow. I slept in my day clothes.
The facilities had free parking. I parked and asked reception during check in if that's the right place to park and they advice me yes.
After return home from my business trip, I get a parking ticket from the hotel. I provided my receipts and prove I actually stayed there but yet they still insist to charge me with debt collection.
Two night stay was……
“Convenient for central stay in luton.
But very noisy with guest's not taking consideration for other guests.1 guest in court yard carpark for over an hour shouting on his telephone . And banging of doors .i felt it was a hotel used for the homeless and other private clients. ”