Las Colinas Hotel with Pool

"Great room and great staff"

"typical hotel breakfast. it would have been better if breakfast is free together with the stay"

"Room was clean and staff was nice and helpful. They put me in a quiet room which was exactly what I needed. The pillows are big fluffy lumps and they gave me the worst stiff neck. Also, no shampoo! You can’t tell when the bottle is empty. I called to get shampoo and I got two more conditioners because it said apres shampoo and was confusing to the staff, I think. "

"Great Location "

"Front desk staff was kind, and the room was somewhat clean. Unfortunately, the rest of the experience went downhill from there. The overall property felt sketchy and left me feeling unsafe—I truly wish I had read reviews before booking. This was not at all the Embassy Suites experience I’m used to. The bar service was especially disappointing. I was the only person sitting at the bar waiting on my husband and was never acknowledged or offered a drink. After about 30 minutes, I finally asked if I could order, and the bartender responded with a sarcastic comment: “Well, this is a bar.” He then instructed us to get up and walk over to get our drinks he wouldn’t serve us at our chairs (mind you we were the ONLY people at the bar top). Said he didn’t want to be expected to serve others, which was both confusing and unprofessional. He spent most of the time sitting down and showed little interest in providing service. To make matters worse, I witnessed concerning food handling. A staff member brought out a bowl of ranch dressing, had the bartender and another employee smell it as if it might be spoiled, then returned it to the serving area and wiped a film off the top with a napkin using her bare hands before putting it back out for guests. Between the lack of hospitality, poor service, and questionable cleanliness standards, this was a very disappointing stay.Would Never book here again."

"Okay airport hotel, breakfast is very basic. Booking with Expedia missing shuttle call 📞 "

"The staff is very nice! Very helpful! "

"clean and amazing "

"Had a wonderful stay at the Omni Las Colinas Hotel while visiting family. The rooms were clean and offered a great view of Lake Carolyn, but the exceptional service really stood out. The dining staff on our first night went above and beyond, giving us excellent meal recommendations and helping us settle in perfectly. Additionally, the valet team was incredibly informative about the area and were so efficient—they always had our car waiting and ready to go. The staff’s welcoming attitude made our trip stress-free and our family visit even more special. Highly recommend for a stay where the team truly takes care of you! "