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"Clean room. Not a fan of getting your sheets changed once every 3 days though"

"The single room is very small but I expect that in London. The bed, however, was positioned next to the desk so you don’t have free movement. What I was more disappointed by was that it was very hot as the air conditioning was broken (I was told the hotel was full so I couldn’t change rooms and at least kindly given a fan). The window can only be opened on request but did at least offer a nice view of the road. It was very noisy though so not very well insulated sound wise. The staff were ok but not going above and beyond to be honest. Breakfast was fine but certainly not good value for money. Apple juice was fizzy, vegetarian sausages available on request but needed 20 mins, and there was less choice than at a Travelodge to be completely honest. I was disappointed by this hotel for multiple reasons. It did the job I needed to for location and at a reasonable price thanks to a deal but I am sad to say that I couldn’t recommend it. There was an iron, ironing board, mini fridge and hairdryer though which were all appreciated. "

"Staff very helpful. Very busy one day withh lots of young students at breakfast! The staff worked very hard, very well organised. Incidentally the young people were very well behaved which helps!"

"No cups, tea etc in room. Room excellent Food had to be prebooked. I would 100% stay again"

"The hotel was very convenient to the airport. Upgraded for early check in and a junior suite. The room was very nice. Comfortable and clean. The in room amenities were a nice touch. Had club access to enjoy the breakfast, it was delicious with lots of options. Highly recommended. Staff were all very nice. "

"The location of this hotel is great, not as expensive as other hotels in the area. But the hotel rooms are dated, they’re smaller than they look in the pictures, there’s like a weird smell on the towels and bed sheets. Staff was somewhat helpful, it was just an okay stay."

"great place to watch planes and easy access to terminal 2; completely soundproof"

"I booked hotel stay for my brother and his wife to celebrate their Golden Wedding Anniversary and they have had a brilliant time at The Cumberland. The staff are so friendly and made them very welcome. The whole experience was excellent. Thank you so much."

"We were very early to check-in and just wanted to leave our bags we were offered an early check-in if we accepted an upgrade at a price, we were under no time pressure so declined to upgrade but we were then immediately checked in and given our rooms, I didn't like that as it suggested the hotel were trying to get more money out of us, a little thing but left us feeling a little uncomfortable. Other than that although the room was very small it was OK, nothing special but OK."