Marie-Paule Nowlis, General Manager 于 2023年12月11日 的回复
Bonjour,Thank you for such a positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager
10/10 超赞
真实旅客
2020年01月31日
真实旅客
2020 年 1 月入住 1 晚
MPN 于 2020年02月11日 的回复
Dear guest,
Thank you so much for this beautiful scoring.
We look forward to welcoming you back.
A bientot.
Marie-Paule Nowlis
General Manager
Sofitel London St James
10/10 超赞
CHIHWEI
与家人出行
2019年12月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
非常好得服務,完備的客房及設施和美味的餐點,鄰近攝政街.中國城. 地鐵便利
CHIHWEI
2019 年 12 月入住 2 晚
MPN 于 2020年02月11日 的回复
Dear guest,
I am very pleased to hear that you have had an amazing experience.
We look forward to your next visits.
A bientot.
Marie-Paule Nowlis
General Manager
Sofitel London St James
8/10 还可以
真实旅客
与家人及幼儿出行
2019年08月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
very good location, 5min wall to Piccadilly & Trafalgar
Friendly staffs, recommended
真实旅客
2019 年 8 月入住 4 晚
MPN 于 2019年08月22日 的回复
Dear guest,
Thank you for your positive feedback.
We look forward to your next visits.
A bientot.
Marie-Paule Nowlis
General Manager
Sofitel London St James
10/10 超赞
Peipei
2019年08月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Peipei
2019 年 8 月入住 5 晚
MPN 于 2019年08月22日 的回复
Dear Peipei,
Thank you very much for rating us 5 out of 5.
We look forward to welcoming you back.
A bientot.
Marie-Paule Nowlis
General Manager
Sofitel London St James
10/10 超赞
CHUNHSU
2018年05月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good choice in London
Kindly service, good amenities, good location. Lots fine resturents and caffe around here.
CHUNHSU
2018 年 5 月入住 2 晚
Nicolas 于 2018年06月13日 的回复
Dear guest,
I am pleased to read that you have had a lovely experience.
We look forward to your next visits.
A bientot.
Nicolas Pesty
General Manager
Sofitel London St James
10/10 超赞
真实旅客
2017年08月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Quiet environment
Efficient, polite, security staff due diligence, comfortable and clean environment, food quality is rich.
真实旅客
2017 年 8 月入住 4 晚
Nicolas 于 2017年08月16日 的回复
Dear guest,
I am very glad to hear that you have had an amazing experience at Sofitel London St James.
We look forward to welcoming you back.
A bientot.
Nicolas Pesty
General Manager
Sofitel London St James
8/10 还可以
mag,HK
2016年07月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel good location
Nice hotel good location. Clean room. Helpful staff. Comfort bed. Delicious breakfast. We came to London twice a year. This is the must we pick. We will stay again.
mag
Dear guest,
I am really glad to hear that we are consistent in providing high standards of service.
I look forward to welcoming you back with our undivided attention.
A bientot.
Nicolas Pesty
General Manager
Sofitel London St James
10/10 超赞
Man Tsun Samuel
2016年02月18日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Man Tsun Samuel
Nicolas 于 2016年02月23日 的回复
Dear guest,
I thank you for rating us 5 out of 5.
We look forward to welcoming you back with our undivided attention.
A bientot.
Nicolas Pesty
General Manager
Sofitel London St James
10/10 超赞
zheng,china
2015年07月28日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
位置优越,干净整洁
zheng
Nicolas 于 2015年08月4日 的回复
Dear guest,
I am glad to hear that you have felt comfortable at Sofitel London St James.
We look forward to welcoming you back.
A bientot.
Nicolas Pesty
General Manager
Sofitel London St James
10/10 超赞
ching-fen,Taiwan
2015年06月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect !!
Everyone is very nice.service is very good.
ching-fen
Nicolas 于 2015年07月9日 的回复
Dear guest,
I am truly glad to hear that you were enchanted by our high level of service.
We look forward to your next visits.
A bientot.
Nicolas Pesty
General Manager
Sofitel London St James
Marie-Paule Nowlis, General Manager 于 2024年04月30日 的回复
Bonjour,It is such a pleasure to receive such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We can't wait to see you on your next visit.Merci,Marie-Paule Nowlis, General Manager
10/10 超赞
Jacques
与配偶出行
2024年04月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Boutique quality.
Jacques
2024 年 4 月入住 5 晚
Marie-Paule Nowlis, General Manager 于 2024年04月29日 的回复
Bonjour,We appreciate that you took the time to review your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager
Marie-Paule Nowlis, General Manager 于 2024年04月29日 的回复
Atsuko様。この度はSofitel London St Jamesにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。スタッフの対応に喜んでいただき、清潔でスタイリッシュなお部屋で、快適にお過ごしいただけたとのこと、大変嬉しく思っております。また、ロンドンのウエストエンドの中心部にある当ホテルの立地が、お客様のご旅行の拠点としてお役に立てた様で、何よりでございます。またのお越しをお待ちしております。Marie-Paule Nowlis, General Manager
10/10 超赞
Meruyert
2024年04月16日
满意:住宿条件和设施,清洁度
Meruyert
2024 年 2 月入住 5 晚
Marie-Paule Nowlis, General Manager 于 2024年04月20日 的回复
Bonjour,Thank you for sharing this positive review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager
10/10 超赞
David
2024年04月4日
David
2024 年 4 月入住 2 晚
Marie-Paule Nowlis, General Manager 于 2024年04月29日 的回复
Bonjour,We would like to thank you for this positive rating.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back whenever you are in London.Merci,Marie-Paule Nowlis, General Manager
10/10 超赞
Kevin
2024年03月20日
Kevin
2024 年 3 月入住 5 晚
Marie-Paule Nowlis, General Manager 于 2024年04月10日 的回复
Bonjour,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again for another unforgettable experience.Best wishes and merci,Marie-Paule Nowlis, General Manager
10/10 超赞
Susan
2024年01月21日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful hotel in perfect location
This was our second stay at the Sofitel and it was just as amazing as the first time. The staff are wonderful and the location is just great. So close to Piccadilly and Trafalgar Square and several tube stations. Special mention to Eduardo, greeting us every morning with his big smile made our stay.
Susan
2024 年 1 月入住 11 晚
Marie-Paule Nowlis, General Manager 于 2024年01月25日 的回复
Bonjour,We appreciate you sharing what you loved about your time with us.We're delighted to hear that our staff, particularly Eduardo, made your stay enjoyable with their warm welcome each morning. It's wonderful to know that our central location once again contributed to a memorable visit. Our team is committed to providing exceptional service, and we're thrilled that this was evident during your time with us. The cleanliness of our rooms and the overall condition of our hotel are of the utmost importance, and we're glad you found these aspects to be impeccable.We look forward to welcoming you back.Merci,Marie-Paule Nowlis, General Manager
8/10 还可以
Souriyaphone,Fairfax
2024年01月21日
Souriyaphone
2024 年 1 月入住 4 晚
Marie-Paule Nowlis, General Manager 于 2024年01月24日 的回复
Bonjour,Thank you for taking the time to share your feedback with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to have the pleasure of welcoming you back on your next stay. Best wishes and Merci,Marie-Paule Nowlis, General Manager
10/10 超赞
Victorino,Donna Texas
与家人出行
2024年01月20日
满意:清洁度、员工和服务、住宿条件和设施
Victorino
2024 年 1 月入住 1 晚
Marie-Paule Nowlis, General Manager 于 2024年01月24日 的回复
Bonjour,We would like to thank you for this positive review.We're delighted to hear that you were pleased with the cleanliness of your room and the overall condition of our hotel, reflecting our commitment to providing an immaculate environment for our guests. It is also heartening to know that you found our service to be exemplary; our team strives to deliver an exceptional experience to each of our guests.We look forward to the pleasure of welcoming you back for another memorable stay. Warm regards,Marie-Paule Nowlis, General Manager
8/10 还可以
Michael
2024年01月14日
Michael
2023 年 10 月入住 5 晚
Marie-Paule Nowlis, General Manager 于 2024年01月17日 的回复
Bonjour,We appreciate that you took the time to review your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on future occasions.Best wishes and Merci,Marie-Paule Nowlis, General Manager
10/10 超赞
Alejandro
与家人出行
2024年01月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A perfect hotel in a perfect place with amazing people. What a wonderful experience!
Alejandro
2023 年 12 月入住 6 晚
Marie-Paule Nowlis, General Manager 于 2024年01月3日 的回复
Bonjour,Thank you for sharing your kind review.We're thrilled to hear that you found our hotel to be perfect and our team amazing, reflecting the high standards we strive for at Sofitel London St James.It would be a pleasure to welcome you back. Best wishes for 2024,Marie-Paule Nowlis, General Manager
Bonjour Cher Monsieur,Merci beaucoup pour ce charmant commentaire sur notre établissement.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Votre satisfaction est notre plus belle récompense.Bonne année 2024 et au plaisir de vous revoir très prochainement,Marie-Paule Nowlis, Directrice générale
10/10 超赞
claudia
2023年12月21日
claudia
2023 年 12 月入住 1 晚
Marie-Paule Nowlis, General Manager 于 2024年01月1日 的回复
Bonjour,Thank you for sharing your opinion of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on many more occasions.MerciMarie-Paule Nowlis, General Manager
10/10 超赞
DIEGO,LAREDO
与家人出行
2023年12月13日
满意:清洁度、员工和服务、住宿条件和设施
.
DIEGO
2023 年 12 月入住 4 晚
Marie-Paule Nowlis, Directora general 于 2023年12月14日 的回复
Querido Diego,Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Será muy grato volver a tener la oportunidad de darle la bienvenida. Saludos cordiales,Marie-Paule Nowlis, Directora general
10/10 超赞
Erik
2023年12月12日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Erik
2023 年 12 月入住 1 晚
Marie-Paule Nowlis, General Manager 于 2023年12月12日 的回复
Bonjour,Thank you for this positive review of your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager
6/10 一般
Ehab,Scottsdale
2023年12月7日
满意:清洁度、员工和服务、服务设施
Ehab
2023 年 12 月入住 3 晚
Marie-Paule Nowlis, General Manager 于 2023年12月8日 的回复
Bonjour,Thank you for taking the time to provide us with your feedback.We are sorry we fell short in meeting all your expectations.We would welcome your suggestions on how we could have improved your experience.Sincere apologiesMarie-Paule Nowlis, General Manager
10/10 超赞
laurence
2023年12月5日
满意:清洁度、员工和服务、住宿条件和设施
laurence
2023 年 12 月入住 1 晚
Marie-Paule Nowlis, General Manager 于 2023年12月11日 的回复
Bonjour,Thank you for rating your recent stay so highly.We are pleased that we were able to meet your expectations.We look forward to welcoming you back.Merci,Marie-Paule Nowlis, General Manager
10/10 超赞
Karen,North Baldwin
2023年11月27日
Karen
2023 年 11 月入住 2 晚
Marie-Paule Nowlis, General Manager 于 2023年12月19日 的回复
Bonjour,Thank you for sharing your opinion of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager
10/10 超赞
Humberto
2023年11月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Humberto
2023 年 11 月入住 1 晚
Marie-Paule Nowlis, General Manager 于 2023年11月21日 的回复
Bonjour,We are grateful for the time you took to share your experience with us.We are delighted to hear that you found our service to be impeccable and our hotel's condition to be exemplary. It is heartening to know that the comfort of your room met your expectations and contributed to a memorable stay.We look forward to your next visit.Best regards,Marie-Paule Nowlis, General Manager
10/10 超赞
Alissa
团体旅客
2023年11月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Loved the hotel. Great locations and wonderful hotel. Serve and staff where amazing!
Alissa
2023 年 10 月入住 2 晚
Marie-Paule Nowlis, General Manager 于 2023年11月2日 的回复
Bonjour,Thank you for this positive review of your recent stay.We are delighted to hear that you appreciated the hotel and found our location perfect for your stay. It is great to know that our service and staff exceeded your expectations, as we always strive to provide exceptional experiences for our guests,We look forward to welcoming you back.Kind regards and merci,
10/10 超赞
tina
与配偶出行
2023年10月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I can’t praise this hotel enough. As soon as you walk in, you are welcomed by friendly, helpful staff. The hotel always tries its hardest to ensure that your stay feels special and personal. They remember special details such as why you are staying. My husband and I were going to a football match and the hotel provided a flag and a note thanking us for our stay. Last time we were going to see Ed Sheeran in concert, the hotel surprised our daughters with his latest album on vinyl! I’ve never known another hotel be so thoughtful or kind. They go above and beyond. I love the hotel. The rooms are lovely and the huge bed so soft and comfortable you won’t want to leave it. It’s well placed near Piccadilly. The breakfast is extensive and nothing is too much trouble for the staff. It’s my most favourite hotel in London! Thank you Sofitel, we can’t wait until our next stay.
tina
2023 年 10 月入住 1 晚
Manager 于 2023年10月30日 的回复
Bonjour,Thank you for sharing your opinion of your stay with us.We are thrilled to hear that our friendly and helpful staff made your stay special and memorable. It's great to know that you appreciated the thoughtful surprises we arranged for you and your family during your visits. Our prime location and comfortable rooms with our exclusive Sofitel MyBed are indeed designed to provide our guests with a luxurious and enjoyable stay.We are also delighted that you enjoyed our extensive breakfast selection and the attentive service provided by our team. Your kind words truly motivate us to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back.Merci,
10/10 超赞
John
与家人出行
2023年10月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Louis, one of the restaurant servers, was excellent!
John
2023 年 10 月入住 8 晚
Marie-Paule Nowlis, General Manager 于 2023年10月26日 的回复
Bonjour,We would like to thank you for rating so highly your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager
8/10 还可以
真实旅客
商务旅客
2023年10月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great business location at St. James, London
The only complaint I have is a feel that for 800 pound per night that the room furnishings should have been more upscale. Instead, they were fire wood quality furnishings.
真实旅客
2023 年 10 月入住 3 晚
Marie-Paule Nowlis, General Manager 于 2023年10月21日 的回复
Bonjour.We thank you for taking the time to provide us with your feedback.We are delighted to hear that you found our location in St. James, London to be ideal for your business trip. However, we are sorry to learn that you felt the room furnishings did not meet your expectations. Our rooms were redesigned in 2019 by French interior designer Pierre-Yves Rochon, blending bold British design with contemporary French elegance. Nevertheless, we appreciate your feedback and will take it into consideration for future improvements.We hope to have the opportunity to welcome you back again in the future. Kind regards,Marie-Paule Nowlis, General Manager
10/10 超赞
Alberto
与家人出行
2023年10月4日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Alberto
2023 年 9 月入住 1 晚
Marie-Paule Nowlis, General Manager 于 2023年10月15日 的回复
Bonjour,We appreciate that you took the time to review your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Best regards and merci,Marie-Paule Nowlis, General Manager
10/10 超赞
Gerhardus
2023年09月29日
Gerhardus
2023 年 9 月入住 3 晚
Marie-Paule Nowlis, General Manager 于 2023年10月21日 的回复
Bonjour,Thank you for sharing this lovely review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to have the pleasure of welcoming you back on your next stay. Merci,Marie-Paule Nowlis, General Manager
10/10 超赞
Nicole
与配偶出行
2023年09月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay
Nicole
2023 年 9 月入住 2 晚
Marie-Paule Nowlis, General Manager 于 2023年09月26日 的回复
Bonjour,Thank you for sharing your opinion of your stay with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back.Best wishes and Merci,Marie-Paule Nowlis, General Manager
10/10 超赞
Rebecca
与家人出行
2023年09月23日
满意:服务设施
Staff was wonderful, great amenities and a superb location.
Rebecca
2023 年 9 月入住 3 晚
Manager 于 2023年09月26日 的回复
Bonjour,We would like to thank you for this positive review of your recent stay.We are thrilled to hear that our staff made a positive impression on you and that you appreciated the great amenities we offer. It's also fantastic to know that our superb location contributed to your enjoyable stay. We take pride in providing our guests with the best possible experience, and your feedback is a testament to our efforts.We look forward to welcoming you back.Merci,
2/10 糟糕
Anna
2023年09月18日
Anna
2023 年 9 月入住 1 晚
Sally-Ann Jenkinson, |Director of Guest Experience 于 2023年09月20日 的回复
Dear Anna,We are so disappointed to hear that your stay did not meet your expectations and would love to know what we could have done to have made your stay more satisfying.Please do not hesitate to contact me directly at the hotel to discuss this matter further. SincerelySally-Ann Jenkinson, Director of Guest Experience
10/10 超赞
Alberto
2023年09月1日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Alberto
2023 年 8 月入住 2 晚
Marie-Paule Nowlis, General Manager 于 2023年09月4日 的回复
Bonjour,We appreciate that you took the time to review your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again on future occasions.Merci,Marie-Paule Nowlis, General Manager